Head Counselor

6 days ago

New Delhi, India Savanna HR Full time

Job Title: Head Counselor

Experience: 8-10 years

Languages Required: Fluent in English, Hindi, and Telugu

Location: Delhi, Hyderabad

Working Days: 6


Job Description


We are seeking a motivated and empathetic Head Counselor to lead our admissions counseling team and drive the conversion of Sales Qualified Leads (SQLs) into confirmed enrollments. This position offers the opportunity to make a significant impact on students’ educational journeys while achieving organizational goals. The ideal candidate will possess exceptional leadership, counseling skills, and a deep understanding of the education sector.


Key Responsibilities


1. Team Leadership

  • Lead, supervise, and mentor the admissions counseling team to enhance productivity.
  • Conduct regular training sessions to improve the team's counseling and lead conversion skills.
  • Establish clear individual and team goals aligned with enrollment targets.

2. Counseling and Conversion

  • Personally manage high-priority or complex leads to guide them through the enrollment process.
  • Oversee the counseling pipeline, ensuring all Sales Qualified Leads (SQLs) are nurtured effectively.
  • Build and maintain strong relationships with prospective students and parents to address their concerns and provide tailored guidance.

3. Process Optimization

  • Develop strategies to improve SQL-to-enrollment conversion rates.
  • Monitor and analyze the admissions pipeline to identify bottlenecks and implement solutions.
  • Collaborate with inside sales and marketing teams to ensure smooth lead handovers and alignment on lead quality.

4. Data-Driven Decision Making

  • Track and report performance metrics such as conversion rates, lead statuses, and counseling effectiveness.
  • Leverage data insights to refine counseling strategies and enhance outcomes.

5. Stakeholder Communication

  • Serve as the primary escalation point for admissions-related concerns.
  • Provide regular updates and actionable insights to senior management on admissions progress and challenges.

6. Customer Focus

  • Ensure prospective students and their families experience a seamless and supportive admissions process.
  • Address concerns empathetically and professionally, fostering trust and confidence in the institution.


Qualifications

  • Bachelor’s degree in any discipline (Master’s degree in Education, Psychology, or Business Administration preferred).
  • Minimum of 5 years of experience in admissions counseling, education sales, or a related field, with at least 2 years in a leadership role.
  • Proven success in meeting or exceeding enrollment targets.
  • Proficient in CRM tools, data analysis, and Microsoft Office Suite.
  • Strong understanding of the UG education landscape in India, including courses, competitive exams, and student preferences.


Key Attributes

  • Goal-oriented with excellent leadership and mentoring capabilities.
  • Empathetic and patient, capable of handling high-pressure situations.
  • Exceptional organizational and time-management skills.
  • Analytical mindset with a knack for deriving actionable insights from data.
  • Collaborative and proactive problem-solving skills.


Benefits

  • Competitive salary with performance-based bonuses.
  • Opportunity to contribute to the growth of a new-age educational institution.
  • Comprehensive professional development and training programs.
  • Dynamic and inclusive work environment.

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