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ServiceNow Developer
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Job Title : ServiceNow Developer/Architect
Location : Chennai, Bangalore, Hyderabad
Experience : 8+ Years
Employment Type : Full-time
Joining : Immediate Joiners Preferred
Role Summary :
- We are seeking a highly skilled and experienced ServiceNow Developer/Architect to join our dynamic team.
- The ideal candidate will possess a deep understanding of the ServiceNow platform, particularly in ITSM, and have a proven track record of designing, developing, and implementing complex ServiceNow solutions.
- This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate effectively with stakeholders.
- You will be responsible for leading ServiceNow development efforts, ensuring best practices, and delivering high-quality solutions that meet our business needs.
Key Responsibilities :
ServiceNow Development and Architecture :
- Design, develop, and implement ServiceNow solutions, primarily focusing on ITSM modules.
- Architect and implement complex workflows, UI policies, business rules, client scripts, and APIs.
- Ensure adherence to ServiceNow best practices and coding standards.
- Provide technical leadership and guidance on ServiceNow development.
- Perform code reviews and ensure quality of deliverables.
- Optimize ServiceNow performance and scalability.
- Participate in ServiceNow upgrades and patching.
ServiceNow Integrations :
- Design and implement integrations between ServiceNow and other systems using APIs and other integration methods.
- Troubleshoot and resolve integration issues.
- Maintain and document integration processes.
ITSM and ITIL :
- Apply ITIL frameworks and IT Service Management best practices in ServiceNow implementations.
- Configure and customize ServiceNow ITSM modules to meet business requirements.
- Provide expertise on IT Service Management processes.
- Contribute to the continuous improvement of IT Service Management processes.
Stakeholder Management and Communication :
- Collaborate with stakeholders to gather requirements and translate them into ServiceNow solutions.
- Communicate effectively with technical and non-technical stakeholders.
- Provide regular updates on project progress and issues.
- Conduct workshops and training sessions for users.
Problem Solving and Troubleshooting :
- Troubleshoot and resolve complex ServiceNow issues.
- Perform root cause analysis and implement preventive measures.
- Provide timely and effective support to users.
- Document solutions and knowledge base articles.
Key Requirements :
- Minimum 8+ years of experience in IT, with 5+ years of hands-on experience in ServiceNow ITSM.
- Strong expertise in ServiceNow architecture, development, and integrations.
- Proficiency in developing complex workflows, UI policies, business rules, client scripts, and APIs.
- Solid understanding of ITIL frameworks and IT Service Management best practices.
- Strong problem-solving, analytical, and critical thinking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in Agile development methodologies.
- Immediate joiner capabilities.
Preferred Qualifications :
- ServiceNow certifications (CSA, CIS, CAD).
- Experience in ServiceNow ITOM and CMDB modules.
- Experience with scripting languages such as JavaScript, AngularJS, and Jelly.
- Experience with web services (REST, SOAP).
- Experience with automated testing within the service now platform.
Skills :
- ServiceNow ITSM
- ServiceNow Architecture
- ServiceNow Development
- ServiceNow Integrations
