User Researcher

Found in: Talent IN 2A C2 - 2 weeks ago

Kolkata, India Zeno Health Full time

Job Description: User Research


We are seeking a highly motivated and skilled User Researcher to join our team. A user researcher is responsible for conducting research to understand the needs, behaviors, and motivations of users. They use a variety of research methods, such as interviews, surveys, usability testing, and analytics, to gather data and insights about users.


Key Responsibilities:

  1. Conducting user research: Design and conduct qualitative and quantitative research studies to understand user behavior and needs, such as user interviews, surveys, and usability tests.
  2. Analyzing data: Analyze user research data and synthesize insights to inform product design and development.
  3. Collaborating with cross-functional teams: Work closely with product managers, designers, and engineers to ensure that research insights are integrated into product development processes.
  4. Creating research reports: Create reports and presentations to communicate research findings and recommendations to stakeholders.
  5. Identifying opportunities: Identify new research opportunities and areas for improvement in the product development process.
  6. Staying up-to-date: Stay up-to-date with user research best practices, tools, and trends.
  7. What you will do every day:
  8. Daily pod stand-ups to deliver sprint outcomes
  9. Collaborating with Product Manager or Initiative Leaders
  10. Collaborating with users/customers to discover problem spaces for road mapping
  11. Analyzing the feedback of shipped solutions and iterating


Skills Required:

  1. Must know Bengali
  2. Curiosity - Should not operate from biases/pre-condition notion
  3. Strong analytical and problem-solving skills
  4. Strong root cause analysis and impact analysis skills
  5. Extreme customer-centric mindset
  6. Preferred experience working with internal customers in the operations excellence domain
  7. Strong at collaboration
  8. Excellent communication skills, both written and verbal
  9. Comfortable working in a fast-paced, collaborative environment
  10. Experience with Agile methodologies and product management tools
  11. Ability to manage multiple projects simultaneously and prioritize tasks effectively

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