Zeno Health

2 weeks ago

Kolkata, India Zeno Health Full time

We are seeking a highly motivated and skilled User Researcher to join our team. A user researcher is responsible for conducting research to understand the needs, behaviors, and motivations of users. They use a variety of research methods, such as interviews, surveys, usability testing, and analytics, to gather data and insights about users.

Key Responsibilities:

- Conducting user research: Design and conduct qualitative and quantitative research studies to understand user behavior and needs, such as user interviews, surveys, and usability tests.

- Analyzing data: Analyze user research data and synthesize insights to inform product design and development.

- Collaborating with cross-functional teams: Work closely with product managers, designers, and engineers to ensure that research insights are integrated into product development processes.

- Creating research reports: Create reports and presentations to communicate research findings and recommendations to stakeholders.

- Identifying opportunities: Identify new research opportunities and areas for improvement in the product development process.

- Staying up-to-date: Stay up-to-date with user research best practices, tools, and trends.

What you will do every day:

- Daily pod stand-ups to deliver sprint outcomes

- Collaborating with Product Manager or Initiative Leaders

- Collaborating with users/customers to discover problem spaces for road mapping

- Analyzing the feedback of shipped solutions and iterating

Skills Required:

- Must know Bengali

- Curiosity - Should not operate from biases/pre-condition notion

- Strong analytical and problem-solving skills

- Strong root cause analysis and impact analysis skills

- Extreme customer-centric mindset

- Preferred experience working with internal customers in the operations excellence domain

- Strong at collaboration

- Excellent communication skills, both written and verbal

- Comfortable working in a fast-paced, collaborative environment

- Experience with Agile methodologies and product management tools

- Ability to manage multiple projects simultaneously and prioritize tasks effectively

(ref:iimjobs.com)

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