Senior Business Analyst
3 weeks ago
About the job :
- Full time role with the client.
- Captures customer's and service providers' requirements into user stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
- Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
- Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
- Support the test phases with the test team
- Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
- Support and create any necessary project documentation that relates to evidencing our requirements and their traceability.
- Documenting our processes and procedures and supporting the creation of solution and operations documents
- Very good Understanding Scrum Methodology
- Willingness and quick learning of new business domains
- Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
- Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
- Decompose high-level information into details,
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
- Use of industry recognized technologies line MS applications in order to facilitate work environment
- Demonstrate experience in communicating across all levels of an organization, at the most senior level
- 5 to 8 years of experience in performing Business analyst role for various market leading Enterprise Service Management/CRM tools like ServiceNow, Salesforce, BMC
- Preferred experience in ServiceNow ITSM, HRSD, GRC modules
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