Assistant Manager Training
2 weeks ago
Job PurposeThe Trainer is responsible for delivering effective training programs for new hires and existing BDE & TCs in the contact centre/FOS. The role ensures agents are equipped with the necessary product knowledge, process understanding, soft skills, and compliance awareness to deliver excellent customer service.Key Responsibilities- Conduct onboarding, product and Process training for new contact centre agents & BDEs at FOS. - Deliver refresher and upskilling programs to existing staff on products, processes, systems, and customer service skills. - Develop training materials, modules, and assessments tailored to business needs. - Assess training effectiveness through tests, role-plays, and post-training evaluations. - Partner with Quality, Operations, and HR teams to identify training needs and skill gaps. - Monitor agent/BDE performance post-training to measure knowledge retention and application. - Maintain training records, reports, and dashboards for management review. - Keep updated on product/process changes and ensure timely communication to teams. - Drive continuous improvement in training methods (classroom, e-learning, on-the-job training).Key Skills & Competencies- Strong facilitation, presentation, and public speaking skills. - Ability to simplify complex information for easy understanding. - Excellent communication and interpersonal skills. - Strong organizational and time management skills. - Knowledge of adult learning principles and training methodologies. - Familiarity with contact centre operations, KPIs (AHT, CSAT, FCR, QA scores). - Proficiency in MS Office and training tools (e-learning platforms, LMS, etc.).Qualifications & Experience- Graduate in any discipline (preferred: Business, Communications, HR, or related field). - 1–3 years of experience as a Trainer, preferably in a contact centre environment. - Experience in customer service, sales, or technical support will be an added advantage. - Exposure to coaching, mentoring, and performance support activities.Performance Metrics- Training effectiveness scores (post-training evaluation results). - Improvement in agent performance post-training. - Reduction in errors and escalations linked to training gaps. - Feedback scores from trainees and supervisors.
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Assistant Manager Training
4 weeks ago
New Delhi, India TP Full timeWe are Hiring for Assistant Training Manager- BFSIJob Location: Mumbai, MaladCandidate will relevant exp in International BFSI or Banking are eligibleSkills RequiredShould be able to communicate fluently with grammatically correct spoken and written English. Should have strong understanding of customer experience/satisfaction. Well versed with the...
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Assistant Manager Training
3 weeks ago
New Delhi, India TP Full timeWe are Hiring for Assistant Training Manager- BFSIJob Location: Mumbai, MaladCandidate will relevant exp in International BFSI or Banking are eligibleSkills Required- Should be able to communicate fluently with grammatically correct spoken and written English. - Should have strong understanding of customer experience/satisfaction. - Well versed with the...
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Assistant Manager Training
2 weeks ago
New Delhi, India Policybazaar.com Full timeJob DescriptionAssistant Manager Training - Mumbai (Malad West)We are seeking a results-driven Training Manager to join our team at Policybazaar for oursales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation...
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Assistant Manager Training
2 days ago
New Delhi, India Policybazaar.com Full timeJob DescriptionAssistant Manager Training - Mumbai (Malad West)We are seeking a results-driven Training Manager to join our team at Policybazaar for oursales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation...
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Assistant Manager Training
2 weeks ago
New Delhi, India Policybazaar.com Full timeJob DescriptionAssistant Manager Training - Mumbai (Malad West)We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team. You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation...
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Assistant Manager, Training and Quality
3 days ago
New Delhi, India noon Full timeJob title:Assistant Manager, Training and QualityLocation:India Reporting to:Manager, Training and QualityAbout noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
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Assistant Manager, Training and Quality
2 days ago
New Delhi, India noon Full timeJob title:Assistant Manager, Training and QualityLocation:India Reporting to:Manager, Training and QualityAbout noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
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Assistant Manager, Training And Quality
14 hours ago
New Delhi, India noon Full timeJob title:Assistant Manager, Training and QualityLocation:India Reporting to:Manager, Training and QualityAbout noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
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Assistant Manager, Training And Quality
2 hours ago
New Delhi, India noon Full timeJob title:Assistant Manager, Training and QualityLocation:India Reporting to:Manager, Training and QualityAbout noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
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Assistant Manager
2 weeks ago
New Delhi, India Emeritus Full timeAssistant Manager - Training Location - Mumbai & BangaloreEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America,...
