ServiceNow Business Analyst – Order Management

About Decskill:

Decskill was founded in 2014 with a clear mission: to add value through technological knowledge. Since then, we have been helping companies tackle the challenges of the digital world with business models that ensure training, flexibility, and agility.

Today, we are a team of 600+ professionals with offices in Lisbon, Porto, and Madrid 🗺, and we continue to grow.

💡 How we operate:

We work across three key areas:

• DECSKILL TALENT → Acting as an extension of our clients’ IT teams, providing top technology talent 👩 💻👨 💻
• DECSKILL BOOST → Building and managing specialized teams to optimize time-to-market and accelerate results 🚀
• DECSKILL CONNECT → Offering consultancy, implementation, and IT infrastructure management, supporting clients in their technological challenges 📲

🤝 Our commitment

We create value through:

• High-impact, qualified services
• Motivated professionals with expertise in their area
• Technology solutions that drive digital transformation

👉 At Decskill, we combine people, technology, and knowledge to transform our clients’ businesses and take them to the next level.

📑 About this project

You will join an international technology team driving digital innovation in the travel-tech sector 🛫

Your main mission will be to support Order Management processes in ServiceNow, acting as the functional reference for data quality, migration, and process optimization. The team is distributed across Europe, India, and Vietnam, and you will work closely with SMEs, architects, and offshore developers.

The project includes:

⚡ Supporting large-scale data migration projects (ETL) from external systems to ServiceNow

🤝 Defining and validating functional mappings and migration strategies

🔍 Ensuring data quality and consistency in key OM objects (accounts, products, CIs, contacts, contracts)

🌐 Collaborating with an international team to implement functional requirements and best practices

🛠️ What you’ll do day-to-day

• Act as the functional point of reference for the team in all data-related aspects of Order Management
• Collaborate with SMEs to understand the current data model and define functional mappings
• Define and validate data migration strategies, including extraction, transformation, and loading (ETL)
• Ensure the quality and consistency of migrated data, proposing improvements and best practices
• Document functional processes and create reference guides for the development team
• Monitor solution quality and correct usage of key OM data objects
• Translate business needs into clear functional requirements for the development team

🎓 What we’re looking for

Education:

• Degree in Computer Science, Information Systems, Engineering, or related fields

Experience:

• Proven experience as a Business Analyst in Order Management projects
• Strong understanding of ServiceNow OM data model and processes
• Experience with large-scale data migration (ETL) and data quality validation
• Working with internationally distributed teams (India/Vietnam)
• Fluent English (written and spoken)

Must-have skills:

• Functional mapping and definition of transformation rules
• Ability to work with large volumes of data and understand functional implications
• Experience in monitoring and ensuring data quality in OM processes

Nice-to-have skills:

• Advanced knowledge of ServiceNow OM data model
• Data governance and data quality management experience
• Knowledge of integrations between ServiceNow and external systems
• Experience advising on best practices for ServiceNow OM data usage
• Familiarity with ETL tools and data architecture

Soft Skills:

• Strong communication and functional documentation skills ✍️
• Analytical mindset and ability to propose improvements
• Detail-oriented and proactive in preventing migration or data issues
• Comfortable working in Agile (Scrum/Kanban) environments

✨ What we offer?

• 100% remote work (India/Vietnam)
• Participation in a strategic global ServiceNow project in the travel-tech sector 🛫
• Collaboration with an international and multidisciplinary team
• Freelance contracting model
• Opportunity to make a significant impact on critical business processes

🚀 Do you want to know more?

We value your talent and energy If you love learning and growing, join us

In the Decskill team, we’re looking for you 💙

**Decskill promotes equality and non-discrimination across all talent. We attract and develop talent from diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other characteristic incompatible with human dignity.

#ServiceNow #BusinessAnalyst #OrderManagement #DataMigration #Decskill