Commercial Coordination

1 month ago

Mumbai, India Swire Shipping Full time

Role Purpose

To support the Commercial and Customer Success initiatives in the region on a day-to-day basis thus ensuring their time and resources are utilised effectively.

To deliver KPI’s through supporting the Commercial & Customer Success internal leads and third-party agents in the region in generation of new business, professional management of existing accounts, and delivery of service levels for customer experience. Maintain and update Commercial and Customer Success systems and provide exceptional service and support to both internal and external stakeholders.

To assist the Commercial and Customer Success leads in regional implementation of company’s strategic goals and projects that help our customers get the most out of our service offering and deliver a customer experience that differentiates Swire Shipping from competition.


Role Accountabilities

Commercial

• Manage commercial teams in third party agencies for correctly maintaining the CRM (Customer

Relationship Management) system utilised by the company.

• Proactive management of customer queries interfacing with Agents and all external

communication.

• Maintaining records of contracts and rates as per the company’s best practice. Report any

deficiencies or resource problems immediately to the stakeholders.

• Collate data and information for preparation of agreed weekly and monthly reports and

meetings logs across the region and on time submission.

• Maintaining regular contact with the commercial teams and Key Account Manager in the

third-party agency network and be an effective point of contact between internal and

external parties.

• Collect market information from third party agents, customers and other industry contacts

including information relating to competitor services, projects, market developments and

communicate these on a regular basis.

• Assist in management of third-party service providers as per predefined deliverables and

costs.

• Build professional and trusting relationships with third party agents and service providers.

• Liaise with customers and agents to arrange cross trade bookings.

• Liaise with customers on ad-hoc requests.


Customer Service Success

• Assist the Reporting Manager for efficient implementation of Swire Shipping's order to cash

activities within region. Engaging with the export, import, and accounts receivables teams in

the third-party agency network.

• Coordinate with the third-party agents and make them accountable for overall customer

success and satisfaction regarding customer service, ensuring the achievement of NPS and

CSAT targets. Follow-up with third party agents for taking corrective action for enhancement

of customer experience.

• Assist the leads in designing and implementing strategies for improving customer service

experience and efficient dissemination to the key personnel in third party agencies.


Safety

• Take responsibility for the safety of self and those around by displaying safety leadership

principles (i.e., Safety I’s & Accountability ladder).

• Challenging and stopping unsafe acts and behaviors or unsafe conditions.

• Comply with the Global Safety Standards, Polices and Operating Procedures.


Key Qualifications & Skills

Qualifications

•Tertiary qualification in marketing, shipping, customer service.


Technical Skills

• Geographical knowledge.

• Minimum 3 years of marketing support experience in shipping or similar role in supply chain.


Professional Skills

• Face to face and tele-marketing experience.

• Knowledge of supply chain methodology.

• Analytical and presentation skills.

• Commitment to exceptional customer service.


By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website.


Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.

  • Commercial Coordinator

    4 weeks ago

    Mumbai, India TCIS Full time

    **Company Description** Technical Controls and Inspection Services (TCIS) is a multinational inspection agency that is trusted worldwide by major corporations, governments, and financial institutions. TCIS is a team of experts who are professionally qualified and experienced in the Testing, Inspection, and Certification industry, offering full Testing,...

  • Senior Officer

    1 month ago

    Mumbai, India KEC Full time

    Support in finalization of SBU Budget as per guidelines with due coordination with Project team , Commercial Manager and SBU Head Formulate and implement strategy for commercial management and guidance for such compliances at various Project offices Plan, Monitor and control over the cash flows and other expenses of SBU Preparation / consolidation and...

  • Senior Officer

    1 month ago

    mumbai, India KEC Full time

    Support in finalization of SBU Budget as per guidelines with due coordination with Project team , Commercial Manager and SBU Head Formulate and implement strategy for commercial management and guidance for such compliances at various Project offices Plan, Monitor and control over the cash flows and other expenses of SBU Preparation / consolidation...

  • Commercial Executive

    1 week ago

    Mumbai, India O.S.Consultancy Full time

    A well known Limited Manufacturing company in Nariman Point, Mumbai is looking for Commercial Executive on priority basis Graduate / PG with 3/5 year experience in Pricing, Order fulfillment profile for any reputed company in Mumbai region Quickly respond to time sensitive inquiries Ensure accuracy of pricing, commercial activities Study technical drawings...

  • Commercial Coordination

    1 month ago

    Mumbai, India Swire Shipping Full time

    Role PurposeTo support the Commercial and Customer Success initiatives in the region on a day-to-day basis thus ensuring their time and resources are utilised effectively.To deliver KPI’s through supporting the Commercial & Customer Success internal leads and third-party agents in the region in generation of new business, professional management of...

  • Commercial Assistant

    23 hours ago

    Bandra East, Mumbai, Maharashtra, India Rodem India Pvt Ltd Full time

    Maintain and organize commercial documents, contracts, and records. - Prepare reports, presentations, and correspondence as required. - Manage calendars, schedule meetings, and arrange travel plans for the commercial team. - Act as a point of contact between the commercial team and clients, suppliers, and other departments. - Coordinate with sales,...

  • Commercial Coordination

    1 month ago

    Mumbai, India Swire Shipping Full time

    Role Purpose To support the Commercial and Customer Success initiatives in the region on a day-to-day basis thus ensuring their time and resources are utilised effectively. To deliver KPI’s through supporting the Commercial & Customer Success internal leads and third-party agents in the region in generation of new business, professional management of...

  • Commercial Coordination

    1 month ago

    Mumbai, India Swire Shipping Full time

    Role PurposeTo support the Commercial and Customer Success initiatives in the region on a day-to-day basis thus ensuring their time and resources are utilised effectively.To deliver KPI’s through supporting the Commercial & Customer Success internal leads and third-party agents in the region in generation of new business, professional management of...

  • Commercial Assistant

    1 week ago

    Vikhroli, Mumbai, Maharashtra, India Tristar Management Services Private Limited Full time

    We have opening in **Godrej **for Back office Executive **Company Name** - Godrej **Experience** - 1 yr to 3yr **Location** - Vikhroli **Designation** - Commercial Assistant/ Back office Executive **Qualification**: - Graduate **Payroll** - SNP Corporation Limited **Salary** -18k to 20k **Requirements** - Good knowledge of MS Excel, VLOOKUP,...

  • Commercial Associate

    6 days ago

    Santacruz, Mumbai, Maharashtra, India Shrenzo Careers Full time

    **Any batch of graduation** **Hands on experience of MS Office (Word, Excel, Power point), SAP** **Any Graduates with 1-2 years Accounts Experience** Coordination with Service providers for checking of salary, Incentive, reimbursement, recruitment invoices as per approved salary structure, Approved scheme calculation, reimbursement policies and...

  • Sales Coordinator

    4 weeks ago

    Mumbai, India Express Elevators Full time

    Key Responsibilities: - Attend inbound sales calls and make outbound sales calls - Make outbound sales meetings and introduce about the company - Coordinate with the client and get the site technical details for making the quotation / take the technical details as per the drawing given - Coordinate with the drawing team to get the sales drawing *Coordinate...

  • Gm - IT & Enterprise Commercial

    4 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 21105- Location: Mumbai, IN- Function: VIBS- About: **Role** Lead - Enterprise Procurement & Ops **Job Level/ Designation M3/GM **Function / Department** Commercial / IT & Enterprise **Location** Mumbai **Job Purpose** Guide and Direct the implementation and adherence to policy and supply chain management procedures. Innovation of Best...

  • Required Advocate for Commercial Transaction

    1 month ago

    Mumbai, India SSTERLING WORKFORCE ENTERPRISES PRIVATE LIMITED Full time

    We have an Opening for a Reputed Law Firm. JD: Commercial Transactions: (a) Drafting of Agreements, Deed, MOUs relating to Commercial Transactions including investment documents. (b) Carrying out Due Diligence and advising client on the investment/ joint venture/ takeover / transfer related documents. (c) Holding conference with clients and representing...

  • Executive - Commercial and Admin

    4 weeks ago

    Mumbai, Maharashtra, India Shree Consultancy Services Full time

    Client: Largest German MNC into Geared Motors and Drive Systems for their Regional Office in Mumbai Qualifications and Requirements: - Basic qualification Diploma or B.E. (Mechanical / Electrical) with fluent in English - 4-5 years of similar experience in Industry - To be presentable, well-mannered, and knowledgeable. - Ability to communicate technical...

  • Assistant Manager

    1 month ago

    Mumbai, India KEC International Ltd Full time

    Manage account receivables and all commercial activities pertaining the same: Preparing AR Statement and collection Target on monthly basis and branch wise Keeping the receivables clean by adjusting the credit balances/advances. Follow up for advance settlement. Tracking all EMDs and BGs and following up for collection Closely track the Targeted collection...

  • Assistant Manager

    1 month ago

    mumbai, India KEC Full time

    Manage account receivables and all commercial activities pertaining the same: Preparing AR Statement and collection Target on monthly basis and branch wise Keeping the receivables clean by adjusting the credit balances/advances. Follow up for advance settlement. Tracking all EMDs and BGs and following up for collection Closely track the Targeted collection...

  • Commercial Litigation Advocate for Mumbai

    4 weeks ago

    Mumbai, Maharashtra, India SSTERLING WORKFORCE ENTERPRISES PRIVATE LIMITED Full time

    We have an Opening for a Reputed Law Firm JD: Commercial Litigation: (a) Handling of Commercial Disputes including commercial civil suits and summary suits in High Court. (b) Handling of Arbitration Proceedings including International Arbitration (c) Handling matters of oppression & mismanagement and Company Scheme matters under the Companies Act,...

  • Opening for Commercial Manager

    1 month ago

    mumbai, India Paradise Placement Consultancy Full time

    Job Description: The commercial manager has to be a CA managing the entire commercial activity reporting to commercial head. 1 Monthly ledger reconciliation of debtor’s / Vendors ledger and confirmation from them. 2. Sales Invoicing/PO Processing 3. Daily Review of Debtors/AR and Follow-up pending Payments. 4. Scheme Working of Dealer/...

  • Electrical Engineer Commercial

    14 hours ago

    mumbai, India Samsung C&T, Engineering & Construction Full time

    Role & responsibilities: Actively Co-coordinating with vendors for timely submission of invoices along with proper supporting documents and timely certification of subcontractors bills. Coordinating with QAQC team for WIR MIR approval for subcontractors & Vendors bill certification. Responsible for management of Electrical, ELV packages pre & post contract...

  • Electrical Engineer Commercial

    8 hours ago

    Mumbai, India Samsung C&T, Engineering & Construction Full time

    Role & responsibilities:Actively Co-coordinating with vendors for timely submission of invoices along with proper supporting documents and timely certification of subcontractors bills.Coordinating with QAQC team for WIR MIR approval for subcontractors & Vendors bill certification.Responsible for management of Electrical, ELV packages pre & post contract...