Lead Engineer
2 months ago
Job Duties and Responsibilities :
- Should closely work with the Operations Manager in performing the daily activities
- Handle the bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors.
- Perform the application Monitoring, handle the alarms, perform daily health checks,
proactively identify the problems and resolve it.
- Perform the Invoice validations and publish the report to the management and stakeholders.
- Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade etc.
- Should be able to independently handle the Amdocs Kenan Operations activities and resolve the issues related to all the Kenan modules.
- Reconcile the CDRs and inform the upstream in case of drastic reduction in the usage files.
- Monitor the PODs and make sure the same are running successfully.
- Perform the sprint deployments in TEST and PROD environments.
- Create a problem ticket to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod.
- Fix the production incidents permanently by identifying the Root Cause and publish the RCA document.
- Closely work with Amdocs R&D team to get the core Product bugs fixed.
- Perform the post bill run activities and make sure all the reports are delivered to required stakeholders/teams.
Skills and Requirements :
- Engineering degree with 8 to 10 years of experience in application enhancement, maintenance, production support
- Should have minimum of 4+ years of experience in Amdocs Kenan operations
- Candidate should be ready to work in the DevOps model by handling operations support and maintenance activities.
- Candidate should be ready to work during weekends on need basis for Billrun, deployment support and weekly maintenance activities
- Must have skills: Kenan FX [4.0 Above], Billing & Revenue Assurance, Telecom, Oracle/PostgreSQL, Shell Scripting, Python
- Good to have skills : AWS, Kubernetes, Docker, GitLab
- Should have a good understanding of the Kenan Data model
- Should be well versed with the Kenan modules Order Management, Usage processing, Billing & Invoicing (BIP, BIF), Payments, Collections and Journals
- Good understanding of Telecom Billing Concepts, Kenan Modules and Kenan APIs
- Strong written and verbal communication skills
- Excellent analytical and problem solving skills
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