Senior Manager/AVP

2 weeks ago

Nagpur, India KC Overseas Education Private Limited Full time

The Senior Manager/AVP Sales will be aiming to enhance the quality levels and optimise the response time of team members resulting in maximizing the business coming from Partner Associates / Franchises (B2B). Creating a trustworthy atmosphere, open to communication, creative thinking & cohesive team effort. Fostering a customer-focused working environment wherein KC Overseas Education Pvt. Ltd. team members understand customer needs and deliver the expected outcomes.

Key Responsibilities:

- Drive Student conversions from existing Channel Partners for offer conversions with the efforts of Managers, PST Associates and closer coordination with the BU Teams.

- Handling escalations effectively and resolving the issues within the defined TAT

- Define KRAs, KPIs and report metrics to ensure that we are measuring progress

- Ensure that managers are tracking the target achievement as per the set frequency through KRAs and KPIs

- Act as a Subject Matter Expert for an assigned domain

- Regularly oversee the process in place at Business Unit being followed, suggest improvement in the process, get it approved and implement according to the requirement.

- Keep your product knowledge updated to maximize sales

- Maintaining relationship with institutional delegates and channel partners.

- Ensuring the compliances of the business unit

- Analyze, design, document, and implement internal reporting systems and procedures for the assigned Division within specified functional area of operation.

- Coordinate large multi-teams to work in sync and drive towards a unified set of goals/target

- Implementing and executing initiatives to measure customers satisfaction

- Analyzing the competition & taking steps to grow the business.

- Strategic planning and execution of entire business unit- Target setting/analytics/presentation of reports and monitoring the success rate of the business unit.

- P&L accountability of the business unit, rigorous approach and regular reviews.

- Address performance issues working directly with the Manager

- Ensure optimum performance from the team members

- Sustain the culture of excellence, accountability, on-time delivery, and customer success

- Ensure services are in compliance with professional and company policy standards.

- To present MIS on monthly basis to the CEO along with ED

Job requirements:

- At least 10-12 years of relevant experience in Sales

- Minimum 5 years of experience in managing the Team

- Postgraduate in Business Management

- Excellent communication skills

- Good interpersonal/negotiation skills

- Commercially astute

- Strong analytical skills and data-driven thinking

- Critical thinker and problem-solving skills

- Team management and mentoring skills

- Good time-management skills

- Great interpersonal and communication skills

- Understanding the business from the ground up and the key levers that will deliver superior results

(ref:iimjobs.com)

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