Operations Associate

About Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.

Job Summary

This is a virtual assistant position. We are looking for remote professionals from an Executive Assistance background who can provide invaluable administrative support to US-based businesses. This multifaceted role involves managing operational and back-office tasks. Effective communication skills are essential as you will often serve as the main point of contact, managing correspondence and addressing inquiries. You will play a pivotal role in time management by conducting research and assisting in project management tasks. Your organizational prowess, attention to detail, and adaptability will enable you to navigate a dynamic work environment, prioritizing tasks and meeting deadlines. With a proactive approach, you will anticipate needs, maintain confidentiality, and contribute to the overall operational efficiency of the organization you support.

Responsibilities

• Administrative/Executive Assistance: Manage and maintain executives' schedules, handle emails and messages, and prepare documents, reports, and presentations.
• Excel and MIS Reporting: Utilize advanced Excel skills to generate insightful MIS reports, prepare spreadsheets, and dashboards providing key stakeholders with accurate data-driven insights for informed decision-making.
• Handle Business Operations: Drive seamless business operations by overseeing and optimizing key processes, fostering cross-functional collaboration, and implementing efficiency-enhancing initiatives to achieve organizational objectives.
• Project Management: Oversee project planning, execution, and tracking to ensure timely delivery and alignment with business goals; coordinate cross-functional teams, manage project timelines, and mitigate risks to drive successful project outcomes.
• Data Management: Perform accurate data entry, maintain organized records, and manage file systems to ensure easy retrieval and secure storage of important information.
• Research: Conduct online research to gather relevant data and information and prepare summaries and reports to support decision-making.
• Vendor Management: Manage communication, documents, and invoices; process and track orders and take care of compliance and vendor contracts.

Qualifications

• Minimum 3 years of full-time corporate work experience
• Exceptional written and verbal communication skills.
• Bachelor's/ Master’s degree
• Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, data visualization).
• Excellent time management and organizational abilities.
• Demonstrated ability to identify and resolve issues proactively.
• A team player who can collaborate effectively with colleagues at all levels.
• Ability to prioritize tasks and work independently in a remote setting.
• Prior experience in US healthcare (insurance, billing, or administration) is a plus.

Schedule (US Shifts Only)

• Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
• Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday

Logistical Requirements

• Quiet and brightly illuminated work environment
• Laptop with Minimum 8GB RAM, I5 8th gen processor
• 720P Webcam and Headset
• A reliable ISP with a minimum speed of 100 Mbps
• Smartphone