Customer Service Trainer

2 weeks ago

New Delhi, India Live Connections Full time

Job Title: Trainer – Domestic Customer Voice SupportLocation: Ameerpet , HYDExperience: 1–2 years on paperType: Full-timeWork mode- WFO for 3 months after WFHLanguage fluency – English, Telugu, and HindiTentative DOJ- ImmediateEcommerce Client hiring a Trainer to deliver training for domestic voice support team.Ideal candidates will have 1–2 years of training agents, with a strong grasp of voice process operations and excellent communication skills.Key Responsibilities:• Conduct onboarding & process training for voice support teams• Deliver soft skills & communication sessions• Monitor trainee performance and provide feedback• Conduct Training Needs Identification (TNI) to evaluate learning requirements.• Facilitate or participate in Train the Trainer (TTT) programs to maintain training quality and consistency.• Assist in updating training content and tracking progress• Support refresher training and performance improvement plansApply on Varalakshmi.Y@livecjobs.com7995831110

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