Account Manager

Must be comfortable working late hours, as the main geography is the USA.About OrbitShiftOrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, IIM and Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge). and Stellaris Venture Partners. We’re currently expanding our teams across India & USA.About the roleWe’re looking for a rockstar Account Management professional looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, carrying 7+ years experience of handling big-ticket enterprise clients in US and Europe geographies.Requirements (Skills & Qualifications)Experience & Education- An MBA from a top Institute - 7+ years of experience in account management, client success, or business development - Proven track record of managing key client accounts and meeting/exceeding revenue or retention goalsCore Competencies- Strong relationship-building and interpersonal skills; able to engage with senior stakeholders - Excellent written and verbal communication, with the ability to present complex ideas clearly - Strategic thinking with the ability to identify growth opportunities within existing accounts - Strong negotiation and problem-solving abilities - Data-driven mindset: ability to leverage basic tools to perform data analysis - High emotional intelligence and ability to handle challenging client situations with diplomacy - Organized, detail-oriented, and capable of managing multiple accounts simultaneously - Understanding of the industry, market trends, and client business modelsPersonal Attributes- Proactive and self-motivated with a strong sense of ownership - Customer-first mentality with a focus on long-term relationships - Team player who can collaborate across sales, marketing, operations, and product teams. - Resilient under pressure and adaptable to changing prioritiesResponsibilities (Key Duties)Client Relationship Management- Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded - Develop a deep understanding of each client’s business, industry, and strategic goals - Build long-term relationships to increase client loyalty and retention - Coordinate with internal teams (product, operations, support) to deliver client satisfaction on time and within scope - Escalate and resolve issues quickly to maintain trust - Launch digital and offline marketing campaigns to build trust amongst the captive user baseAccount Growth & Revenue- Identify upsell, cross-sell, and renewal opportunities within existing accounts - Develop account plans and growth strategies to achieve revenue targets - Collaborate with sales teams to close expansion dealsPerformance Tracking & Reporting- Track key account metrics such as adoption, usage, engagement, and satisfaction. - Prepare regular reports and conduct review meetings with clients to demonstrate value - Use data and feedback to suggest improvements in service delivery.Strategic Advisory- Act as a trusted advisor, bringing industry insights and best practices to help clients achieve their goals. - Anticipate client needs and proactively offer solutions or recommendations.Internal Collaboration- Share client feedback with product and leadership teams to influence roadmap decisions. - Coordinate with marketing for case studies, testimonials, or joint initiatives.Why choose OrbitShift- We’re a lean team with a flat hierarchy - Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities - High ownership & transparency - Fast-tracked growth and career progression - You get to build for and sell to an international enterprise customer base - Remote work setup & flexible work hours - Competitive salary & equity - Health Insurance for employees & their families*OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.