BPO Executive American Accent
3 weeks ago
About Luxora:
Luxora is a global medical concierge platform helping patients across the world access trusted hospitals, verified doctors, and seamless treatment journeys across countries like Turkey, India, UAE, and Thailand.
Role Overview:
We are looking for experienced BPO executives with a clear American accent to join our patient experience calling team. Your role will involve first-touch calls, ongoing follow-ups, and empathetic support for patients from the US and Canada looking to travel for medical care.
Key Responsibilities:
* Make outbound and attend inbound calls from international patients
* Understand patient needs and share information about doctors, hospitals, procedures, and next steps
* Manage follow-ups, update CRM systems, and coordinate with case managers
* Ensure a warm, trustworthy, and helpful interaction every single time
* Work closely with internal teams to align on timelines, documents, and treatment journeys
Requirements:
* 1 to 3 years of BPO or customer service experience with international calling
* Strong fluency in English with a natural American accent
* Empathetic communication and ability to handle sensitive medical conversations
* Tech-savvy and familiar with CRM or calling tools
* Comfortable with flexible shifts and target-based calling
* To proceed with Round 1, we’d like you to complete a simple voice task:
Please send us a 60-second to 2-minute voice note of you:
Briefly introducing yourself
Pretending you're consulting a prospective customer in the USA, recommending any product or service you genuinely love.
Send the note at:
Why Join Luxora:
* Global exposure in a fast-growing medical tourism industry
* Competitive salary with performance-based incentives
* Opportunity to grow into patient success or international coordination roles
* Be part of a purpose-driven brand helping real patients across the world
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