L2 Windows Administrator

2 weeks ago

Bengaluru, India SMARTWORK IT SERVICES Full time

Description :Job Title : L2 Windows AdministratorLocation : Pan india ( Relocate to Dubai )Experience : 5 to 10 YearsRole Overview :We are seeking a skilled and proactive L2 Windows Administrator to join our IT infrastructure team.The candidate will be responsible for managing, maintaining, and troubleshooting Windows-based systems and related infrastructure.This role involves resolving escalated incidents from L1 support, performing system maintenance, and supporting server and virtualization environments to ensure optimal performance, stability, and security.Key Responsibilities :Incident Management and Troubleshooting :- Handle escalated issues from L1 teams and ensure timely resolution.- Perform advanced troubleshooting for Windows servers, Active Directory, Exchange, and virtualization environments (VMware, ESXi, Hyper-V).- Identify root causes of recurring problems and implement permanent corrective measures.System Maintenance And Monitoring :- Monitor system health and performance using tools such as SolarWinds, Nagios, or similar.- Perform routine maintenance activities like patching, firmware upgrades, backups, and vulnerability remediation.- Ensure system uptime, performance optimization, and security compliance.Configuration And Deployment :- Assist in configuration, installation, and deployment of servers, storage, and virtualization platforms.- Implement and manage user access controls, Group Policies, and security baselines.- Support system migrations and infrastructure upgrades in collaboration with L3 engineers.Documentation And Reporting :- Maintain accurate documentation of configurations, incident resolutions, and change implementations.- Generate system performance reports and contribute to periodic reviews.Collaboration :- Work closely with L3 teams on complex incidents and advanced solution deployments.- Coordinate with vendors and service providers for hardware replacement and technical support.Qualifications And Skills :Experience :- 6 to 10 years of experience in system administration or IT infrastructure support.- Hands-on experience with Windows Server, Active Directory, Exchange, VMware, and storage systems.Technical Skills :- Strong knowledge of Windows Server administration, Active Directory, DNS, DHCP, and Group Policy Management.- Proficiency with virtualization technologies (VMware, Hyper-V).- Familiarity with storage systems (SAN/NAS) and backup/recovery solutions.- Experience with monitoring tools (SolarWinds, Nagios) and ticketing platforms (ServiceNow, Jira).Certifications (Preferred) :- Microsoft Certified : Azure Administrator Associate or equivalent.- VMware Certified Professional (VCP).- CompTIA Server+ or equivalent.- ITIL Foundation Certification.Soft Skills :- Strong analytical and problem-solving skills.- Excellent verbal and written communication.- Ability to work under pressure and in a 24/7 rotational support environment.- Strong teamwork and collaboration with cross-functional teams. (ref:hirist.tech)

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