Product Definition Analyst 2

1 week ago

Bengaluru, India ScaleneWorks Full time

Main Responsibilities :

  • Become an expert on airline domain product and use the knowledge to perform functional analysis of the production/UAT issues raised by 150+ airline customers across the world
  • Refer functional specification document and provide solutions based on your analysis. It might require troubleshooting to get the root cause of the issue
  • Provide timely, efficient and pleasant follow-up to customer queries on technical & functional issues by following tools and process defined with in Company
  • Interact effectively with customers and internal teams like R&D teams, product management, implementation teams who are working in SAFE methodology.
  • Build rapport and elicit problem details.
  • Maintain issue analysis rate that is agreed with customers and internal company standards.
  • Propose & work on building new tools which will help in faster resolution of customer incidents.
  • End to End understanding of customer landscape and solutions.
  • Understand customer business strategy. Overseas holistically the incidents for respective customer and drives improvement in collaboration with customer and Internal teams.
  • Perform Changes in various environment to to enable features based on customer needs.

Skills & Experience:

  • We are looking for candidates with experience 3 to 6 years of experience as a business analyst or functional analyst or Quality Engineer.
  • Prior experience in travel/airline industry will be plus or should be a quick learner
  • Intermediate level of knowledge in one programming languages like C/C++, Java, Python, SQL will be good to have.
  • Excellent IT skills in Microsoft Office tools - Excel, SharePoint, Outlook, Visio, PowerPoint and Word, Confluence
  • Experience in utilizing debugging tools to analyze problems and identify solutions.
  • Strong customer focus and collaborative work style.
  • Ability to understand and explain technical & functional information.
  • Skill in creating customer facing documentations.
  • Should possess strong written and verbal communication, including technical writing skills and excellent Interpersonal Skills.
  • Ability to organize and prioritize multiple work assignments to meet deadlines.


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