Technical Operations Manager

3 weeks ago

Bangalore Division, India Publicis Global Delivery (PGD) Full time

We are looking for a Team Operations Manager to support our Maintenance team by ensuring smooth day-to-day operations. The ideal candidate will have strong coordination skills, experience managing team capacity and workload, and the ability to track performance metrics and operational workflows. Key Responsibilities Resource & Operations Management Track team capacity, workload, and resource allocation. Maintain records of availability, leave, and public holidays. Ensure balanced task distribution and timely delivery. Identify and address resource gaps. Performance Tracking & Reporting Consolidate updates and prepare weekly/monthly reports. Track efficiency metrics such as SLA adherence and resolution time. Highlight risks, blockers, and performance trends. Operational Support Assist engineers with administrative and coordination-related issues. Support communication within the team and across departments. Ensure transparency in daily operations. Continuous Improvement Recommend improvements in reporting, communication, and workload management. Contribute to enhancing overall team efficiency. Skills & Qualifications 3+ years of experience in operations, team coordination, or resource management. Experience in technical or engineering environments (software, data, or infrastructure preferred). Strong hands-on experience with JIRA (dashboards, reports, workflows). Familiarity with Confluence, Excel, and reporting tools. Understanding of web scraping or data acquisition is a plus. Excellent communication, problem-solving, and coordination skills. High attention to detail and ability to manage multiple priorities. Exposure to Agile or ITIL practices is preferred.

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