L2 SAP Hybris Support Engineer

3 weeks ago

Pune, Maharashtra, India CliqHR Full time

SAP Hybris L2 Support Engineer

We are looking for a skilled SAP Hybris L2 Support Engineer to provide technical support and ensure smooth operations of our eCommerce platform. The role involves acting as the primary point of contact for L2 support, investigating and resolving escalated incidents, and minimizing business disruption. You will monitor system performance, analyze logs, and perform root cause analysis for recurring issues.

Key Responsibilities :


- Serve as the primary contact for L2 support of SAP Hybris and related systems.

- Investigate and resolve incidents escalated from L1 support, ensuring minimal disruption to business operations.

- Provide timely resolution for storefront issues including Cart, Checkout, Search, and Promotions.

- Monitor and troubleshoot integrations with third-party systems such as payment gateways and Order Management

Systems.

- Collaborate with L3 and development teams for deep-dive technical analysis and code-level issue resolution.

- Ensure timely handling of tickets in ITSM tools (ServiceNow, JIRA) and maintain SLA compliance.

- Document recurring issues, resolutions, and maintain support knowledge base.

- Perform routine system maintenance including cache clearing, cronjob monitoring, and deployment checks.

- Provide on-call and weekend support as part of a rotational & Background (Good to Have) :


- Strong understanding of SAP Hybris architecture, data modeling (items.xml, FlexibleSearch), and administrative tools (Backoffice, HAC, HMC).

- Hands-on experience with Impex scripts and core Hybris modules : Product Catalog, Cart, Checkout, Promotions.

- Knowledge of Java, Spring Framework, and RESTful APIs.

- Familiarity with log analysis and monitoring tools such as Kibana, Splunk, and Dynatrace.

- Exposure to ITSM tools for incident, change, and problem management.

- Strong analytical and troubleshooting skills with experience in eCommerce platforms and third-party :

- 5+ years in SAP Hybris or eCommerce support preferred.

(ref:hirist.tech)

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