SAP Service Manager

1 month ago

Hyderabad, India Coders Brain Technology Private Limited Full time

We are seeking an accomplished SAP Service Management Consultant with extensive experience in designing, implementing, and optimizing service management solutions within SAP. The ideal candidate will have a deep understanding of SAP Customer Service (CS) and SAP S/4HANA Service modules and a proven ability to lead complex service management projects.

Key Responsibilities :

- Lead the design, configuration, and implementation of SAP Service Management modules, including Customer Service (CS) and S/4HANA Service.

- Collaborate with business stakeholders to gather requirements, define processes, and deliver tailored solutions that align with organizational goals.

- Develop and optimize service processes such as service contracts, warranty management, field service, and repair processing.

- Manage integration with other SAP modules (e.g., SD, MM, PP) and third-party systems to ensure seamless service operations.

- Perform data migration, validation, and testing to ensure system reliability and accuracy.

- Provide technical leadership and mentorship to team members, ensuring high-quality delivery.

- Conduct user training, change management, and post-go-live support for SAP service solutions.

- Develop and maintain comprehensive documentation, including functional specifications, user manuals, and process flows.

- Stay updated on the latest SAP innovations in service management and recommend continuous improvements.

Mandatory Skills :

- 15+ years of hands-on experience in SAP Service Management implementations and support.

- In-depth knowledge of SAP CS, SAP PM (Plant Maintenance), or S/4HANA Service modules.

- Expertise in service processes, including service orders, notifications, billing, and warranties.

- Strong understanding of integration points between service modules and other SAP components like SD, MM, and FI.

- Proficiency in SAP tools and technologies such as Fiori, OData, and UI5 for service management.

- Excellent troubleshooting and problem-solving skills in SAP environments.

- Strong communication and stakeholder management abilities.

Nice to Have Skills :

- Experience with S/4HANA Service transformation projects.

- SAP certifications in Service Management or S/4HANA Service.

- Knowledge of industry-specific service processes (e.g., utilities, manufacturing, or telecommunications).

- Familiarity with Agile methodologies and DevOps tools for SAP project delivery.

Education :

- Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or a related field.

Benefits :

- Competitive salary and performance-based incentives.

- Opportunity to work on advanced SAP S/4HANA service management projects.

- Professional development and certification support.

- Flexible working options, including remote opportunities.

- Collaborative and innovative work culture.

(ref:hirist.tech)

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