Support Associate Hyderabad

6 days ago


Hyderabad, India SAP Full time

**We help the world run better**

Support Engineer

SAP Labs India seeks a Support Engineer at our Hyderabad office to work in our Support and Cloud Operation Service teams. Support Engineers will work closely with the customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution to SalesCloud Commissions customers, consultants and partners.

The Role:
As a Support Engineer your primary responsibilities will be to
- Act as the first point of contact for all Callidus customers, consultants and partners.
- Triage all incoming case requests coming via the web and phone.
- Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
- Research, analyze and troubleshoot to diagnose and resolve technical problems.
- Provide phone assistance to customers who call in for update or escalation on their cases.
- Proactively communicate client status, concerns and issues to appropriate management team.
- Develop and maintain effective relationships with internal and external customers.
- Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
- Update Support case tracking system to provide accurate and current documentation of issues.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, weekends, and holidays.

Role Requirement:

- Major
- BE/B-Tech (or equivalent) in any discipline.
- 3-5 years of experience in a customer support environment, SaaS experience a plus.
- Experience in Relational Database (such as Oracle or HANA), building complex queries.
- Experience with Linux and Windows operating systems.
- Should be knowledgeable on Tomcat/Weblogic.
- Should be knowledgeable on SSO/SAML integration.
- Experience in Sales Cloud Commissions (Callidus) is preferable.
- Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
- Knowledge on Informatica 10.x, is preferable.
- Understanding of scripting languages like JavaScript, Groovy, Python is preferable
- Excellent organizational, customer relationship, verbal and written communication skills.
- Highly dependable and professional.
- Excellent problem solving and listening skills.
- Highly motivated, self-starter & positive attitude.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 335738 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid



  • Hyderabad, Telangana, India Tech Mahindra Full time

    Job Title: Customer Support Associate - HyderabadWe are seeking a highly motivated and experienced Customer Support Associate to join our team in Hyderabad. As a key member of our customer support team, you will be responsible for resolving customer queries via calls and ensuring timely resolution.Key Responsibilities:Resolve customer inquiries and...


  • Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About the Role:We are seeking a seasoned Metadata Management expert to join our team at Inspire Brands Hyderabad Support Center. As a Lead Metadata Engineer, you will play a crucial role in standing up the Enterprise Metadata management platform for our organization.Job Responsibilities:Collaborate with stakeholders to identify metadata requirements and...


  • Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...


  • Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...


  • Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...


  • Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...


  • hyderabad, India KL University Hyderabad Full time

    Associate Dean Academics - HyderabadKL University Hyderabad, Telangana, India (On-site)Associate Academic Deans occupy a unique place in the continuum of academic administrators, as the facilitating link among Department Heads, Directors, faculty members, staff, students, and University leadership. All activities and roles of the Deans are undertaken...


  • Hyderabad, India Amazon.com Full time

    **Role**:Shipping and Delivery Support Associate**Job Type**:Seasonal - **Location**:Hyderabad - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll...


  • Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is a leading restaurant technology company disrupting the industry through digital transformation and operational efficiencies.The company's technology hub, located in India, will lead technology innovation and product development for the organization and its portfolio of distinct brands.


  • Hyderabad, India SAP Full time

    **We help the world run better** SAP Labs India seeks a Support Engineer at our Hyderabad office to work in our Support and Cloud Operation Service teams. Support Engineers will work closely with the customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis...


  • Hyderabad, India Nest Tech Full time

    **Hi**, Looking for Customer Support Associate with one of our clients, let us know if interested share your profile. Education: 12th/ Any Graduate Job Location: Hyderabad - Excellent interpersonal skills. - Good written and verbal communication. - Attention to detail and good problem-solving skills. **Salary**: ₹8,086.00 - ₹20,000.00 per...


  • Hyderabad, India ADCI HYD 20 SEZ Full time

    **What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in India - Strong communication skills in English (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm - Willingness and ability to work...


  • Hyderabad, Telangana, India CYBERMART Full time

    CyberMart hiring freshers for the post of Seller Support Associate **Responsibilities**: Resolve seller issues and act as a point of escalation for seller issues. Responds to Associate support requests Documenting all Selling Partner interactions and information according to standard operating procedures Language - Hindi, Telugu and English (...


  • Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...


  • Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...


  • Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterLocated in India, Inspire Brands Hyderabad Support Center is a cutting-edge technology hub that drives digital transformation and operational efficiencies across the restaurant industry. Our organization's innovative spirit is fueled by our commitment to developing new capabilities in data science, data analytics,...


  • Hyderabad, India Earthful.me Full time

    **Job Description - Customer Support Associate** **Location**: Full-time position, Hyderabad. **Roles and Responsibilities**: - Should have interest in talking with customers over the calls - Should have interest to work Infront of computer and respond nutrition queries over chat. - Gathering In Depth knowledge of our products and explaining the same to...

  • Associate Dean

    9 months ago


    Hyderabad, India Shri Vile Parle Kelavani Mandal Full time

    **Associate Dean (SBM) Hyderabad** This is a leadership position that requires a combination of academic prowess and administrative skills, as also the networking competencies. Associate Deans at the campuses work administratively under the campus Director but functionally report to the Dean of the School at the main campus in Mumbai. We are looking for...


  • Hyderabad, India WITBLOOM TRAINING & PLACEMENT Full time

    Profile - Customer Support Associate Process - International Chat Process Eligibility Criteria - ( UG Experience and Graduate's Fresher will be considered) No Be/B.tech grad required Salary - Fresher - 3LPA and Experience - 3.6 LPA Experience - 1 year would be considered Work Mode - On Site Interview Process - HR/Assessment/ Operations Work Location -...


  • Hyderabad, India HRH Next Services Pvt.Ltd Full time

    _**Greetings from "HRH NEXT SERVICES PVT LTD"**_ **Position: Customer Support Associate -** **Shifts Timings: Day and night shifts** **Languages Required: English, Telugu & Hindi (Any two Languages)** **Qualification:Inter and Above** **Salary: 11000/- to 14000/-** **Gender: Any (Male & Female)** **Job Location: 6th Floor, Triveni Complex, Abids Road,...