Software Engineering Manager- Sustaining

About NasuniNasuni is a profitable, growing SaaS data infrastructure company reinventing enterprise file storage and data management in an AI-driven world. We power the data infrastructure of the world’s most innovative enterprises. Backed by Vista Equity Partners, our engineers aren’t working behind the scenes — they’re building what’s next with AI. Our platform lets businesses seamlessly store, access, protect, and unlock AI-driven insights from exploding volumes of unstructured file data. As an engineer here, you’ll help build AI-powered infrastructure trusted by 900+ global customers, including Dow, Mattel, and Autodesk.Nasuni is headquartered in Boston, USA with offices in Cork-Ireland, London-UK and we are starting an India Innovation Center in Hyderabad India to leverage exuberant IT talent available in India. The company’s recent Annual Revenue at $160M and is growing at 25% CAGR. We have a hybrid work culture. 3 days a week working from the Hyderabad office during core working hours and 2 days working from home.Job Description: We are looking for a highly skilled and hands-on Manager of Sustaining Software Engineering to lead our Hyderabad-based sustaining engineering team. This is a high-impact leadership role responsible for guiding a team of senior/principal engineers who own customer escalations, develop enterprise-grade tooling, and ensure the serviceability and reliability of Nasuni’s enterprise file data platform.As the Sustaining Engineering Manager, you will… Lead, mentor, and grow a team of sustaining engineers in Hyderabad. Establish technical and process excellence in escalation handling and defect resolution. Partner with Customer Support to ensure timely resolution of P1/P2 issues. Guide engineers in building automation, diagnostics, and tooling that improve supportability. Collaborate with Core Engineering to feed insights into future product designs. Drive metrics-based improvements to reduce repeat escalations and MTTR. Represent Nasuni engineering leadership during critical and high priority escalation events. Represent sustaining engineering in global engineering and customer success leadership forums.Required skills + experience we look for are… 8-12 years of experience in enterprise storage or infrastructure software development. 2+ years in engineering management, leading teams of senior/principal-level engineers. Strong background in C/C++, Python, and Linux systems internals. Expertise in debugging complex distributed/storage environments. Familiarity with TCP/IP networking, authentication protocols (AD/LDAP), and performance tuning. Excellent leadership, mentoring, and cross-functional collaboration skills. Track record of building high-performing teams in global environments. It’s a bonus if you have… Experience scaling sustaining or escalation engineering teams for SaaS or hybrid-cloud products. Familiarity with hypervisors (ESX, Hyper-V, KVM) and cloud platforms (AWS, Azure, GCP). Exposure to PostgreSQL, CI/CD tooling, and system packaging (rpm/yum).Location This position is based in Hyderabad, India, working as part of a global, follow-the-sun sustaining engineering model.Experience: BE/B.Tech, ME/M.Tech in computer science (or) Electronics and Communications (or) MCA 8 to 12 years’ previous experience in the industry. At least 7+ years of experience in similar sustaining type environment.Why Work at Nasuni – Hyderabad? As part of our commitment to your well-being and growth, Nasuni offerscompetitive benefitsdesigned to support every stage of your life and career: Competitive compensation programs Flexible time off and leave policies Comprehensive health and wellness coverage Hybrid and flexible work arrangements Employee referral and recognition programs Professional development and learning support Inclusive, collaborative team culture Modern office spaces with team events and perks Retirement and statutory benefits as per Indian regulationsNasuni is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful workplace where every team member can thrive. All qualified applicants will receive consideration for employment without regard to race, religion, caste, color, sex, gender identity or expression, sexual orientation, disability, age, national origin, or any other status protected by applicable laws in India or the country of employment. We celebrate individuality and are committed to building a workplace that reflects the diversity of the communities we serve. If you require accommodation during the recruitment process, please let us know.