Saffron Tech

2 days ago

New Delhi, India Saffron Tech Pvt Ltd Full time

Working Hours: 5:00 PM - 2:00 AM IST (5:00 PM - 9:00 PM in-office, post 9:00 PM remote).

Location: Ghitorni, South Delhi.

Working Days: Monday to Friday.

Experience Required: 3-4 years minimum in client servicing across digital marketing and/or technology services.

Preferred Industry Background: Digital Marketing Agency and IT Services.

About Saffron Edge:

Saffron Edge is a 17+ year old digital marketing and technology firm headquartered in New Jersey, USA, with deep expertise in driving predictable growth for B2B and DTC brands.

We specialize in digital marketing, marketing automation, performance media, and custom software development.

Our Client Success team plays a pivotal role in ensuring long-term retention, expansion, and satisfaction across all client relationships.

Role Overview:

- We are hiring a Client Success Manager (CSM) who will act as the strategic liaison between our clients and cross-functional teams across our Digital Marketing and Technology verticals.

- This role is critical to supporting our clients' success, ensuring deliverables exceed expectations, and identifying strategic growth opportunities across accounts.

- You will own account health, be proactive in communication, and act as the first line of escalation and opportunity discovery.

Key Responsibilities:

- Serve as the primary point of contact and strategic advisor for assigned accounts across digital marketing and tech services.

- Maintain high levels of client satisfaction through regular communication, feedback loops, and strategic check-ins.

- Collaborate with internal teams (SEO, Paid Media, Content, Design, Web Development, Tech Delivery) to ensure seamless execution.

- Monitor KPIs, deliverables, and timelines; flag risks early and work with teams to resolve them.

- Drive renewals, upsells, and cross-sells in alignment with client goals and account potential.

- Prepare performance reviews, quarterly business reviews (QBRs), and support proposal creation when needed.

- Use CRM systems (e. , HubSpot, Zoho, Salesforce) to document communication, pipeline, and retention metrics.

- Maintain industry knowledge to proactively advise clients on trends, tools, and strategies that align with their business objectives.

Key Requirements:

- 3-4 years of client servicing or account management experience in a digital agency or technology services firm.

- Proven ability to manage multiple mid-to-large B2B accounts across varied industries (SaaS, Legal, HVAC, E-commerce, etc.

- Strong interpersonal and communication skills, with comfort engaging with international stakeholders (primarily US clients).

- Working knowledge of marketing KPIs (SEO, SEM, CTR, ROAS) and/or tech project deliverables (web dev cycles, CMS migrations, sprints).

- Familiarity with project management and CRM tools (e. , HubSpot, Clickup, Zoho, Salesforce).

- Proactive problem-solver with a growth-focused mindset.

- Comfortable working in a cross-time zone environment; must be flexible to join late evening calls if needed.

(ref:iimjobs.com)

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