Assistant Manager EXL/AM/1484477

3 weeks ago

Noida, India exl Full time

Job Description

Primary Role & Responsibility

Minimum Qualification and Experience 

Job Summary:

This position requires in depth knowledge of PO and Non PO invoice processing, supplier setup, Supplier query management, T&E. The role requires good knowledge of MS excel & analytical skills. 

Key Accountabilities:

Supervise staff of payable specialist along with overall responsibility for operational deliverables and experience of managing a team size of 6-8 members. Stakeholder management experience and able to identify opportunities in the process where there are gaps The job includes processing of invoices. Follow-up with account owners for determining action plan & closure of open items To work with associates / Sr associates, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required Experienced in Expense analysis and booking accrual journal entries as required Monitor performance of direct reportees. Provide prompt and objective coaching in accomplishing goals Subject Matter Expert, for the purpose of handling process related issues, queries, and escalated transactions Assure effective communication is maintained within the department and externally.  To work with Managers for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Conduct performance reviews and active involvement in employee development strategies. Focus on team productivity, efficiency & accuracy improvements Driving quality initiatives in the process to attain measurable positive results Create reports on a daily, weekly & monthly basis for performance review with the onshore team Conduct quality audits from a sample of transactions On-board any new team member & complete training Hold regular feedback & coaching sessions with the team  Building SOP & Process map preparation skills within team to have strong documentation  Focus on Customer Satisfaction, rapport building, effective communication, and timely resolution of Customer concerns  Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators) Bachelor's degree in Accounting or MBA Finance Preferred relevant experience with 6-8 years of experience  Data analytics, application management and project support experience in insurance Good interpersonal skills and ability to coordinate and collaborate with multiple stakeholders Ability to multitask and handle adverse situations in a professional and calm manner

Technical Skills

Soft Skills

Desirable Skills

Knowledge about UK insurance industry  UK culture awareness Advance MS Excel skills  Result oriented  Adaptability to change Ability to work on routine/standardized processes Problem solving skills  Good interpersonal skills and ability to coordinate and collaborate with multiple stakeholders Ability to multitask and handle adverse situations in a professional and calm manner Good computer navigation & keyboard skills  Good hands-on knowledge of MS Excel and MS applications  Experience in Oracle

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