
Assistant Manager EXL/AM/1484477
16 hours ago
Job Description
Primary Role & Responsibility
Minimum Qualification and Experience
Job Summary:
This position requires in depth knowledge of PO and Non PO invoice processing, supplier setup, Supplier query management, T&E. The role requires good knowledge of MS excel & analytical skills.
Key Accountabilities:
Supervise staff of payable specialist along with overall responsibility for operational deliverables and experience of managing a team size of 6-8 members. Stakeholder management experience and able to identify opportunities in the process where there are gaps The job includes processing of invoices. Follow-up with account owners for determining action plan & closure of open items To work with associates / Sr associates, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required Experienced in Expense analysis and booking accrual journal entries as required Monitor performance of direct reportees. Provide prompt and objective coaching in accomplishing goals Subject Matter Expert, for the purpose of handling process related issues, queries, and escalated transactions Assure effective communication is maintained within the department and externally. To work with Managers for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Conduct performance reviews and active involvement in employee development strategies. Focus on team productivity, efficiency & accuracy improvements Driving quality initiatives in the process to attain measurable positive results Create reports on a daily, weekly & monthly basis for performance review with the onshore team Conduct quality audits from a sample of transactions On-board any new team member & complete training Hold regular feedback & coaching sessions with the team Building SOP & Process map preparation skills within team to have strong documentation Focus on Customer Satisfaction, rapport building, effective communication, and timely resolution of Customer concerns Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators) Bachelor's degree in Accounting or MBA Finance Preferred relevant experience with 6-8 years of experience Data analytics, application management and project support experience in insurance Good interpersonal skills and ability to coordinate and collaborate with multiple stakeholders Ability to multitask and handle adverse situations in a professional and calm mannerTechnical Skills
Soft Skills
Desirable Skills
Knowledge about UK insurance industry UK culture awareness Advance MS Excel skills Result oriented Adaptability to change Ability to work on routine/standardized processes Problem solving skills Good interpersonal skills and ability to coordinate and collaborate with multiple stakeholders Ability to multitask and handle adverse situations in a professional and calm manner Good computer navigation & keyboard skills Good hands-on knowledge of MS Excel and MS applications Experience in Oracle-
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