Assistant Manager EXL/AM/1470030

Job Description

Basic Function

· Fair understanding of insurance products

· Sound knowledge of AP/AR/Treasury accounting

· Maintaining strong control over cross-training & SOP updation

Essential Functions

· Meet strict deliverables related to claim and other payments, reconciliations, payment balancing and

customer responses

· Coordinate the processing of accurate and timely payments of claims expense transactions utilizing

various processes depending on the line of business

· Manage relevant Bank Account balances and ensure checks and wires are drawn from the right bank

account

· Reconcile payment information to source systems, through to remittance advice

· Post all claims and payment transactions to the general ledger

· Manage, coordinate, and oversee the Finance US and UK Claims inboxes and ensure proper completion

of requests, queries, and deliverables

· Coordinate day to day workflow and provide direct support for team; Act as first point of contact for

customer inquiries

· Perform Group Payment Processing audit on randomly selected transactions for each payment run to

ensure payments are accurate and correctly documented

· Coordinate the reconciliation of TPA claims bordereaux for applicable lines of business and research

and resolve queries

· Take lead role in relationship management by working closely with Claim Payment, Vendor

Management and Claims Teams to ensure accurate and timely payments and provide premier customer

service

· Coordinate and distribute the Group Claims Material Settlement Notifications, inform all affected parties,

and ensure Bank Balances are sufficient

· Participate in Embedded Invoicing processing, reconciliations and respond to customer queries In-depth

knowledge for Procure to Pay cycle.

· Ability to participate in audits to assure compliance and effectiveness of processes and data

requirements

· Ability to assist in training new or less experienced analysts, and assist in developing and

maintaining training programs

Primary Internal Interactions · Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support · Peers (team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when required

Insurance Knowledge

· Should have worked for LOB’s such as Accounts Payable, Accounts Receivable, etc.

· Should have fair understanding on both cost & revenue side of insurance business

· Certification such as AINS, CPCU is good to have, but not mandatory

Primary External Interactions

• Interact with the onshore team for any changes in the existing procedure, document/update

changes in SOP and getting trained on any new activity

Skills

Technical Skills · Fair skillset in MS office · Knowledge of SAP/Other ERP · Finding new opportunity in the existing work to improve the quality of the same

Process Specific

Skills

· Exposure to Accounts Payable, Accounts Receivable & Treasury · Process Documentation and preparation of SOPs · Ability to work with client independently

Soft skills (Desired) · Good oral/written communication & presentation skills · Must be a self-starter, detail oriented with the ability to meet deadlines under pressure · Work allocation exposure · Extending support to team · Team handling experience

Soft Skills (Minimum) · Analytical skills and competent at logical reasoning · Time management skills · Able to prioritize multiple activities and projects * Self-disciplined and result oriented · Ability to multi-task · Ability to work effectively as part of a team · Commitment and drive for results · Ability to pay attention to detail

Education Requirements

Must be a graduate with at least 15 years of formal education in Commerce stream with 4-5 years of

relevant experience in the technical areas listed on this JD. or or MBA)

Work Experience Requirements

- Minimum 4-5 years of work experience in the technical fields as listed in this JD

- Preferrable 2-3 years of experience within Insurance and Finance