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Acuver Consulting
3 weeks ago
Job Description :
Acuver Consulting is looking for excellent and energetic Senior Consultant between 5 to 7 years relevant work experience in organizing team initiatives, providing support on IBM Sterling OMS and other custom applications.
Roles and Responsibilities :
- Good exposure in providing end to end production support with the quick response time.
- Handling both Sterling Order Management and Warehouse Management Systems in production.
- Excellent in prioritizing and providing possible solutions on tickets/incidents raised by the business team, warehouse team and various other teams.
- Provide Root cause analysis (RCA) and report system issues to the development team and get them fixed based on impact.
- Expert in mentoring the new team members and trainees in the team and transitioning the technical and functional details of the application.
- Monitoring various phases of order flow and proactively identifying and resolving issues.
- Creating reports based on the business requirement through automated PL SQL procedures.
- Excellent leadership, guidance, training and mentoring, the new team members and trainees in the team and transition.
- Pro-actively monitoring various inventory activities between different systems.
- Must and good to have Skills
- Worked on Incident Management, Problem Management and Change Management.
- Good understanding on defect Analysis and should provide resolution for recurring issues.
- Excellent in providing technical and functional expertise to drive and resolve issues.
- Should be able to drive automation and bridges during critical issues.
- Experience working in a Production Support project.
- An effective communicator with excellent relationship building & interpersonal skills strong analytical problem solving organizational abilities.
- Should possess strong debugging, excellent analytical, troubleshooting and communication skills.
- Must have prior experience in eCommerce and the Retail domain will be an added advantage.
- Good knowledge of Sterling Commerce and its customizations.
- Prior experience on production support and should be ready to work on 24-7 production support.
- Willing to work in shifts and weekend on a rotational basis.
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