Customer Success Associate

2 days ago


Pune Division, India Celoxis Full time

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide As a Customer Success Associate , you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success. What Your Week Looks Like: ✅ Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone. ✅ Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues. ✅ Collaborate & Solve: Work with product specialists to find creative solutions to business challenges. ✅ Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved. ✅ Test & Improve: Identify product malfunctions and report them for enhancement. ✅ Stay Cool Under Pressure: Because great support comes with patience and a smile . ☺ What We’re Looking For: 🎓 1-2 years of experience in Application Support, Customer Success, or Technical Support. 🎓 Bachelor’s degree in Computer Science, Engineering, or a related field. 🗣️ Fluent English communication with excellent comprehension and the ability to "read between the lines."🕐 Flexibility to work in shifts. 😊 A positive attitude, empathy, and customer-first mindset. 🔍 Meticulous, systematic, and detail-oriented approach. 🧠 Extrasensory perception (ESP) to read customer minds is a plus ☺ Why Join Us?🌍 Be part of a global team solving real-world challenges. 🚀 Learn and grow by working directly with our co-founders and product specialists . ✨ Make an impact by ensuring customers get the best experience with our product. Ready to delight and empower customers? Apply now 🚀



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