Remote Customer Support Executive

4 days ago

New Delhi, India Morvyn Tech Full time

Please like our LinkedIn pageLocation: 100% Remote (Work-from-Home) – Candidates must be based in IndiaShift: Permanent Night Shift (US hours) – 8 PM/9 PM IST to 5 AM/6 AM IST (exact shift will be confirmed)Employment Type: Full-Time (5–6 days/week)Process Type: Non-Voice (Chat & Email) OR Voice + Non-Voice (depending on your skills)Compensation·Non-Voice Process (Chat & Email only): ₹135 per hour·Voice + Non-Voice Process (Chat, Email + Phone support): ₹155 per hourKey Responsibilities·Handle customer queries via live chat, email, and phone (voice role)·Resolve product/service-related issues quickly and professionally·Maintain excellent customer satisfaction scores·Update tickets and follow escalation matrix when needed·Work in a fast-paced international support environmentMandatory Requirements·Located in India only·Fluent spoken and written English (neutral accent, clear diction, professional email writing – will be tested)·Comfortable and committed to permanent night shifts·Own laptop/desktop in excellent condition with: – Windows 11 – Minimum i5 (10th gen+) / Ryzen 5 or better, 8 GB RAM, 256 GB SSD – Working webcam + good quality noise-cancelling headset with mic·High-speed stable internet: Minimum 40 Mbps download + power & internet backup·Dedicated quiet workspace at home (no background noise during calls)Good to Have·Prior experience in international chat/email/voice process or BPO·Typing speed 35–40+ WPM with 95%+ accuracy is preferred

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