Sierra ODC

Job Description :

We are looking for a dynamic, highly organized, and experienced Product Delivery & Implementation Manager to lead the successful deployment and implementation of the eFACiLiTY CAFM/IWMS software.

This role is critical in ensuring seamless product delivery and exceeding customer expectations through efficient project management and strategic planning.

The ideal candidate will have a deep understanding of software product management, team leadership, and customer success while driving innovation and continuous learning within the organization.

Key Responsibilities :

- Product Delivery : Lead the implementation of eFACiLiTY software solutions to customers, ensuring timely, high-quality deployments that meet customer requirements.

- Implementation Management : Oversee all stages of the product implementation process, from planning to execution, ensuring that all customer needs are addressed and met effectively.

- Team Management : Prioritizing Project Governance, and Customer Success, then mentor the implementation team, ensuring that they are equipped with the skills and knowledge needed to deliver projects successfully.

- Customer Success : Collaborate with the customer success team to ensure that product installations address pain points and enhance the overall customer experience.

- Project Management : Primary focus on SaaS then on On-premise/Private Hosted Implementations, manage multiple implementation projects simultaneously, ensuring that all timelines, budgets, and quality expectations are met.

- Stakeholder Communication : Act as the primary point of contact for customers during the delivery phase, maintaining clear and consistent communication to ensure alignment with their expectations.

- Process Improvement : Continuously evaluate and improve the delivery and implementation processes to ensure efficiency and scalability.

- Cross-functional Collaboration : Work closely with product, sales, and support teams to ensure seamless communication and alignment throughout the product delivery and implementation lifecycle.

- Training & Enablement : Oversee the development of customer training programs and resources to ensure smooth adoption and utilization of the eFACiLiTY software.

Required Skills & Qualifications :

- Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).

- 7+ years of experience in product delivery, project management, or implementation management, preferably in software or facilities management solutions.

- Proven track record of leading successful software implementation projects.

- Strong leadership and team management skills.

- Experience in managing customer relationships and ensuring high levels of customer satisfaction.

- Expertise in project management methodologies, including Agile and Waterfall.

- Excellent problem-solving and decision-making skills.

- Strong interpersonal and communication skills, with the ability to manage multiple stakeholders.

- Experience with CAFM/IWMS or facilities management software is a plus.

What We Offer :

- Competitive salary and benefits.

- Professional growth and development opportunities.

- A collaborative and innovative work environment.

- The opportunity to lead and influence the delivery of cutting-edge solutions in the facilities management industry