AWC Software

1 week ago


Delhi, Delhi, India AWC Software Pvt. Ltd. Full time

We are seeking an experienced ServiceNow Business Analyst to join our team in Noida. The ideal candidate will have at least 5 years of experience working as a BA in ServiceNow implementations, with strong expertise in requirement gathering, process analysis, and stakeholder communication.

Key Responsibilities :

- Collaborate with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements.

- Translate business needs into functional and technical specifications.

- Work closely with development teams to ensure requirements are clearly understood and implemented correctly.

- Lead and participate in ServiceNow configuration, testing, and deployment activities.

- Identify process inefficiencies and recommend automation opportunities using ServiceNow capabilities.

- Conduct user training and create documentation for ServiceNow solutions.

- Stay updated with the latest ServiceNow modules, releases, and best practices.

- Act as a liaison between business users and technical teams, ensuring smooth project execution.

Required Skills & Qualifications :

- Minimum 5 years of experience as a Business Analyst with a strong focus on ServiceNow.

- Hands-on experience with ITSM, ITOM, SPM (Strategic Portfolio Management), HRSD, CSM, or other ServiceNow modules.

- Strong expertise in requirement gathering, process mapping, and workflow automation.

- Ability to create user stories, functional specifications, and process flow diagrams.

- Experience working in Agile/Scrum environments.

- Knowledge of ServiceNow configuration and customization is a plus.

- Strong communication, stakeholder management, and problem-solving skills.

- ServiceNow certifications (such as CSA, CIS-BA, ITIL, or SPM-related certifications) are an added advantage

(ref:hirist.tech)

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