Scheduling Analyst

2 weeks ago


New Delhi, India Aptino, Inc. Full time

Position:Scheduling Analyst Location:Gurgaon, Haryana OR Pune, Maharashtra (Work from Office) Experience:2.5+ WFM/scheduling experience preferred Qualification:GraduateWe're hiring aScheduling Analystto join our Workforce Management team In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and analyzing staffing data to support operational performance. Key Responsibilities: ✔ Create and manage staff schedules using IEX ✔ Analyze workforce data and generate reports (e.g., intraday, shift bids) ✔ Collaborate with operations and HR for hiring, transfers, and planning ✔ Ensure accurate logging of exceptions, breaks, leaves, and holidays ✔ Present key WFM insights in reviews and onboarding sessions Must-Have Skills: Strong experience ofIEX experience in Erlang calculation Understanding of scheduling rules (single/multi-skill, weekly/daily) Excellent analytical and communication skillsThanks and Regards, Shailendra Jha Aptino, Inc. shailendra.jha@aptino.com www.aptino.com


  • Scheduling Analyst

    2 days ago


    New Delhi, India Aptino, Inc. Full time

    Position: Scheduling AnalystLocation: Gurgaon, Haryana OR Pune, Maharashtra (Work from Office)Experience: 2.5+ WFM/scheduling experience preferredQualification: GraduateWe're hiring a Scheduling Analyst to join our Workforce Management team! In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and analyzing...

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