Quality Analyst

13 hours ago

New Delhi, India Convin Full time

Position: Quality Analyst Growth Consultant- BPO About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re trusted by leading brands like Bharat Pay, Aakash, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and MediBuddy, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO. Highlights: Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022) Featured in LinkedIn’sTop Startupslist Ranked Top 20 Software Companies in India by G2 Best Speech & Conversation Analytics Company at CX & DCX Summits Role Overview: The Senior Growth Consultant – Quality Team Lead will drive Convin’s Quality operations for assigned clients, ensuring delivery excellence and leading a team of analysts. The ideal candidate understands technology, AI-driven QA systems, and can leverage tools like ChatGPT to enhance quality insights, automation, and workflow efficiency. Key Responsibilities: Lead the Quality team for client accounts, ensuring adherence to SLAs, processes, and quality standards. Mentor and manage Growth Consultants/Quality Analysts; conduct training sessions and calibrations. Use AI-driven tools (including Convin AI, ChatGPT, and automation frameworks) to enhance QA productivity and insights. Build and optimize SOPs, scorecards, and audit frameworks using tech-enabled workflows. Drive AI adoption with clients by showcasing automation benefits and analytical insights. Review audits, validate accuracy, and provide deep-dive quality analysis. Identify improvement opportunities using data-backed insights and AI-generated reports. Collaborate closely with internal CSMs, Product, and Engineering teams to improve QA operations. Handle escalations and present weekly/monthly Quality review decks. Required Skills & Experience: 3–5 years in QA, contact center quality, or process excellence. Experience in leading teams and interacting with client stakeholders. Strong understanding of tech workflows, AI tools, and cloud-based platforms. Ability to use ChatGPT, Convin AI, and other generative AI tools for insights, scripting, and automation. Excellent communication, analytical skills, and a problem-solving mindset. Comfortable working in fast-paced, tech-first environments. Interview Process Here’s how we hire at Convin: Application Review– Our People & Culture team will connect within 4–5 days if your profile fits. Initial Catch-Up– A quick conversation to check role fit. IQ Round– Assessing problem-solving and analytical skills. Assignment / Case Study– Practical exercise + discussion. Final Leadership Round– Interaction with our founders/leadership team. Crack it, and you’re in

  • Quality Analyst

    3 weeks ago

    New Delhi, India CHANDIGARH UNIVERSITY Full time

    Quality Analyst – Outbound & Inbound Sales Calls | Chandigarh UniversityCompany Name: Chandigarh UniversityLocation: Gharuan, Mohali (Chandigarh)Industry: Education / EdTech / University OperationsDepartment: Sales & Operations (Call Quality)Role Category: Voice Process – Quality AnalysisEmployment Type: Full-time, On-siteJob DescriptionWe are looking...

  • Quality Analyst

    5 days ago

    New Delhi, India CHANDIGARH UNIVERSITY Full time

    Quality Analyst – Outbound & Inbound Sales Calls | Chandigarh University Company Name:Chandigarh University Location:Gharuan, Mohali (Chandigarh) Industry:Education / EdTech / University Operations Department:Sales & Operations (Call Quality) Role Category:Voice Process – Quality Analysis Employment Type:Full-time, On-site Job Description We are looking...

  • Quality Analyst

    2 weeks ago

    New Delhi, India Talent Worx Full time

    The Quality Analyst will support a government project by ensuring quality control, compliance, and continuous improvement in line with government standards and project goals. The role involves analyzing processes, developing test cases, conducting audits, and creating reports to help maintain the quality of deliverables and enhance project performance. Key...

  • Quality Analyst

    2 weeks ago

    New Delhi, India Lepide Full time

    Quality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...

  • Quality Analyst

    5 days ago

    New Delhi, India Lepide Full time

    Quality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...

  • Quality Analyst

    7 days ago

    New Delhi, India Lepide Full time

    Quality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...

  • Quality Analyst

    5 days ago

    New Delhi, India TP Full time

    We’re Hiring –Quality Analyst||Technical Process|| GurgaonProcess: Technical SupportWhat You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality reportsCollaborate...

  • Quality Analyst

    2 weeks ago

    New Delhi, India TP Full time

    We’re Hiring || Quality Analyst || International Process ||Location: MohaliKey Responsibilities:✅ Monitor and evaluate calls to ensure quality standards ✅ Provide feedback and coaching to enhance performance ✅ Identify process gaps and suggest improvements ✅ Ensure compliance with organizational guidelinesWhat We’re Looking For:✨ Strong...

  • Quality Analyst

    1 week ago

    New Delhi, India TP Full time

    ✨ We’re Hiring || Quality Analyst || International E Commerce Process ||Location: LucknowKey Responsibilities:✅ Monitor and evaluate calls to ensure quality standards✅ Provide feedback and coaching to enhance performance✅ Identify process gaps and suggest improvements✅ Ensure compliance with organizational guidelinesWhat We’re Looking For:✨...

  • Quality Analyst

    4 weeks ago

    New Delhi, India RAJESHWARI PETROCHEM PRIVATE LIMITED Full time

    Job Title: Quality AnalystLocation: Bahadurgarh, HaryanaQualification: B.Sc. in Chemistry (or Chemical Science related field)Experience: Fresher (0-1 year)Job Summary:We are looking for a highly motivated and detail-oriented Quality Analyst to join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw...