Patient Care Executive

FIELD PATIENT CARE ADVISOR: Bangalore, Indore, Kolkata, Chennai, Coimbatore, Hyderabad, Ahmedabad, Chandigarh, Lucknow, Cochin

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegenes high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

You will be responsible for:

• Responsible for End-to-End engagement for the designated therapy area.
• Counsel patients for improved health related outcomes basis the pre-defined touchpoints.
• Report adverse event/ market complaints as per the SOP.
• Connect with patients in regular intervals as per the laid-out touchpoints.
• Responsible to track and ensure patient adherence to the therapy.
• Manage the compliance and adherence of patients enrolled.
• Review and take approvals for financial deviations
• Should be able to empathize with patients
• Provide patient support by coordinating with other stake holders
• Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
• Handle patient queries and providing response from pre-defined FAQs.

Operational Roles and Responsibilities

• Develop good rapport with physicians.
• Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.
• Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis
• Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
• Attending Review calls / Meets with client / internal Leads at regular intervals
• Should have good oral and written communication in English and vernacular language.
• Should be flexible to adapt and travel on Adhoc work related requirements.
• Should be a self-starter and capable of working in team.
• Coordinate and Run review for work allocated with clients, internal teams as assigned.
• Execute Small/Medium size Project Tasks and scheduled.
• Participate in People Practices.
• Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
• Coordination with internal stakeholders to run the operations seamlessly
• Working on email and on call queries.
• Adherence to SLA.

About you

• Similar experience of 6 months to 10 years overall in patient counselling skills
• Education: , B. Pharma, BSc / Any similar Life science graduate
• Working knowledge of MS Office

Must have: Strong communication skills, problem solving abilities, strong understanding of counselling techniques, Knowledge of pharmaceutical products and the healthcare industry.

Experience: 1 year - 10 years

Education: B. Pharma/ M. Pharma/ B.Sc.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidates merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.