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Operations Executive

5 months ago

Mangalore, India YouGotaGift Full time

Job Description:


YOUGotaGift is looking for an experienced and organized Operations Executive – B2B to support the daily operations of the business. With a keen attention to detail, the Operations Executive should be able to assist in daily activities of the Operations team to reach the progressive goals of the company. The job requires the candidate to execute order processing, ensure accurate product information in the respective product catalogues, collaborate with internal teams/stakeholders and/or clients to enhance operational efficiency. The candidate should adhere to SLA’s and KPI’s, strictly follow processes and be efficient in Time Management.


Responsibilities:


B2B Order Management:


  • Receive and execute incoming B2B orders, ensuring accuracy, quality, and completeness.
  • Coordinate order fulfillment process, including order entry and processing
  • Maintain the SLA’s of order processing, coordinate with peers to follow the processes in place for order management.


Client Management:


  • Coordinate and Cooperate with the respective Account Managers to execute the required daily tasks pertaining to each B2B client.
  • Incident Management- to respond to and address unplanned events that can affect service quality or service operations. To be able to identify and correct problems while maintaining normal service and minimizing impact to the business.


Catalog Management:


  • Oversee the creation, maintenance, and accuracy of the B2B product catalog.
  • Ensure the catalog is up-to-date and reflective of the latest product offerings, changes, and discontinuations.


Requirements:


  • Bachelor’s degree in any field.
  • 1 to 2 years of work experience in a similar role.
  • Excellent communication and English language skills, both verbally and in writing.
  • Proficiency in MS Office and PowerPoint.
  • High level of attention to detail, extremely organized and Pro-active.
  • Ability to work as a team, follow the processes and SLAs.


You can have:

  • Top equipment to work with. Eg: Macbook Pro, Magic Mouse and Keyboard, 27 inch HD Professional Monitor, Quality earphone etc..
  • Best Medical Insurance covering you and your family
  • Relocation Assistance
  • A cool, tech-focused environment
  • Competitive salary, Never an issue for the right candidate



Location:


CyberPark , Kozhikode, Kerala


YOUGotaGift Pvt Ltd is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.


YOUGotaGift.com is the leading Digital Gift Card Company in the Middle East. Our digital gifting platform is used by individuals and businesses to celebrate, reward, motivate and show appreciation to friends, loved ones, employees, customers, and business partners. Our business solution has also been adopted by major customer loyalty programs across leading telcos, banks, airlines delivering unparalleled choice of rewards, a memorable customer service experience, and best-in-class technology tailored to partner needs.