[Apply Now] Customer Service Representative
2 days ago
International Voice Customer Support RepresentativeBe the spark that brightens days and ignite your career with an award-winning global customer experience organization.As an International Voice Customer Support Representative working on-site in Mohali, Punjab, you'll be part of a team that brings empathy, efficiency, and excellence to every customer interaction.What You'll Be DoingDo you have a passion for helping customers and creating memorable experiences?In this role, you'll handle inbound and outbound international voice calls, resolving queries, providing product or service information, and ensuring customer satisfaction at every step.You'll report to the Team Lead and play a vital role in delivering an exceptional customer experience and achieving process goals.During a Typical Day, You'll- Handle customer calls from international clients - Resolve issues, provide accurate information, and maintain a professional tone - Ensure a high level of customer satisfaction and first-call resolution - Collaborate with your team to meet daily and monthly performance metricsWhat You Bring to the Role- Minimum 1 year of experience in International Voice Process (BPO industry required) - Excellent verbal communication skills and a neutral accent - Bachelor's degree (mandatory) - Strong problem-solving skills and customer-centric attitude - Computer proficiency and ability to adapt to new systems quickly - Flexibility to work in a 24/7 rotational shift environmentWhat You Can Expect- Supportive leadership and a collaborative work environment - Opportunities for professional growth and skill enhancement - Competitive compensation and attractive performance-based incentivesCompensation Details- Experienced candidates (1+ year): Salary based on last drawn pay (up to ₹40,000/month) - Fresher (if considered): ₹23,000 in hand + ₹6,000 house allowance - Performance incentives based on process and individual contributionAdditional Benefits- Meal allowance: ₹30 per meal - Night shift allowance: ₹40/hour - Free cab facility: 9:00 PM – 6:00 AM (self-arranged transport outside these hours) - Relocation support: Travel expenses + 5 days' hotel stay covered by companyOther Details- Job Location: Mohali, Punjab - Mode: Work from Office (WFO) - Shift Timing: Rotational, 24x7 (night shift includes both-side cab facility) - Experience Range: 1–4 years
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Sahibzada Ajit Singh Nagar, India Impetus Career Consultants Full timeInternational Voice Customer Support RepresentativeBe the spark that brightens days and ignite your career with an award-winning global customer experience organization.As an International Voice Customer Support Representative working on-site in Mohali, Punjab, you’ll be part of a team that brings empathy, efficiency, and excellence to every customer...
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