Senior Product Support Engineer

3 weeks ago


Bengaluru, Karnataka, India Giggles And Growth Solutions Full time

Job Profile :


- Expert level technical support for network security product.

- Handling customer technical escalations.

- Troubleshooting, diagnosing and resolving technical customer issues.

- Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.

- Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.

Skill sets desired :

- Advanced Networking Skills Detailed understanding of the protocols surrounding IP service provider networks.

- Strong network security skills required.

- Networking skills should include :

1. TCP/IP fundamentals.

2. IP subnetting and supernetting and hierarchical routing principles.

3. Routing protocol operation (BGP).

4. Routing policies at BGP peering points.

5. VPNs and the associated tunneling technologies (GRE/IP)

- Hands-on configuration and operational knowledge of Cisco and Juniper routers.

- Hands-on Understanding and knowledge of Netflow, SNMP.

- Security skills - DDOS, IPS, IDS, Threat detection and mitigation.

- Operating systems Basic to Intermediate knowledge of Linux.

- Database : Basic to Intermediate knowledge of database postgres, sqlite.

- Good to have : Scripting shell and/or high level languages (Python, Perl, Php).

Other :

- Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.

- Outstanding customer service and advanced written and verbal communications skills.

(ref:hirist.tech)

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