Senior Center Manager

2 weeks ago

Gurgaon, India AIMRICH CONSULTING SERVICES Full time

- Retail sales experience preferred, presentable with good communication skills- Handle clinic sales and operations, track monthly sales targets, manage inventory and cash, ensure customer service and retention- Mediclaim benefit and incentives as per company policyCore Skills:- Good oral and written communication skills in Regional Language, English- Good people skills, be a Team player - Networking & Relationship Building- Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment- Maintain complete discretion and confidentiality- Planning, Organizing, Prioritizing & Time Management skills - Personal Grooming, Good Etiquette- Ability to handle stress, crisis management & extended working hours.Job description:- Ensure smooth functioning of all operations in the assigned Branches- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.- Handling the revenue of the hospital.- Ensure smooth functioning of the assigned branch.- Tracking branch performance.- Focus on patient satisfaction and quality.- Credit billing status to be monitored. Pending ALs to submission of bills.- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.- Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.- Report to be submitted to Management.- Giving On Job training to Counselors, Patient care associates.- Random Counseling.- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)- Interaction with Doctors about Targets, High Value Cases & Procedures.- Co-ordination with Surgeons.- Attending to patient Complaints of your zone & speaking to them personally.- Prepare monthly tour plan and submit for approval.- Daily and monthly report with summary of area with explanation.- Define and drive Standard Operating Procedures for service excellence. (ref:iimjobs.com)

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