Senior Center Manager
2 days ago
- Retail sales experience preferred, presentable with good communication skills
- Handle clinic sales and operations, track monthly sales targets, manage inventory and cash, ensure customer service and retention
- Mediclaim benefit and incentives as per company policy
Core Skills:
- Good oral and written communication skills in Regional Language, English
- Good people skills, be a Team player - Networking & Relationship Building
- Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment
- Maintain complete discretion and confidentiality
- Planning, Organizing, Prioritizing & Time Management skills
- Personal Grooming, Good Etiquette
- Ability to handle stress, crisis management & extended working hours.
Job description:
- Ensure smooth functioning of all operations in the assigned Branches
- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
- Handling the revenue of the hospital.
- Ensure smooth functioning of the assigned branch.
- Tracking branch performance.
- Focus on patient satisfaction and quality.
- Credit billing status to be monitored. Pending ALs to submission of bills.
- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
- Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
- Report to be submitted to Management.
- Giving On Job training to Counselors, Patient care associates.
- Random Counseling.
- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
- Interaction with Doctors about Targets, High Value Cases & Procedures.
- Co-ordination with Surgeons.
- Attending to patient Complaints of your zone & speaking to them personally.
- Prepare monthly tour plan and submit for approval.
- Daily and monthly report with summary of area with explanation.
- Define and drive Standard Operating Procedures for service excellence.
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