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Senior Vicidial Engineer

4 weeks ago

New Delhi, India Sundeus Technology Full time

Company DescriptionSundeus Technology is a technology, product, and AI services company headquartered in Pune, India. We specialize in technology consulting, AI-driven solutions, and product engineering, with a focus on Contract Lifecycle Management (CLM) product development. Our dedicated team is committed to delivering high-quality, scalable, and innovative solutions. We serve clients across North America, Europe, and Asia, aiming to be a trusted partner for both our clients and employees.Role DescriptionWe are seeking a highly skilled Senior Vicidial Developer / Engineer with proven expertise in Vicidial, Asterisk, SIP, and telephony systems, along with strong Azure Cloud and database management experience. The ideal candidate will be responsible for designing, customizing, integrating, and maintaining Vicidial-based contact center solutions hosted on cloud infrastructure.Key Responsibilities- Design, deploy, and manage Vicidial/Asterisk-based contact center systems (Inbound, Outbound, and Blended). - Customize and enhance Vicidial functionalities, agent interfaces, and reporting modules. - Integrate Vicidial with CRMs, ERPs, and third-party APIs (REST/SOAP/webhooks). - Configure and optimize SIP trunks, VoIP routing, and dial plans for performance and reliability. - Manage and administer Azure Cloud infrastructure for hosting and scaling Vicidial servers. - Implement high availability, load balancing, and disaster recovery on Azure. - Monitor system health and ensure uptime, performance, and data security. - Manage databases (primarily MySQL; knowledge of Azure SQL is preferred). - Perform query optimization, backups, and database performance tuning. - Automate deployments and maintenance tasks using scripts (Bash/Python). - Troubleshoot call quality, connectivity, and performance-related issues.Qualifications- 5+ years of hands-on experience with Vicidial / Asterisk / GoAutoDial. - Strong proficiency in Linux server administration (CentOS/Ubuntu). - Deep understanding of SIP, RTP, VoIP, IAX, and trunk setup/configuration. - Experience with Azure Cloud Services, including VM provisioning, networking, and scaling. - Strong experience in MySQL (schema design, indexing, replication, optimization). - Exposure to Azure SQL Database is an advantage. - Proficiency in dial plan scripting, Asterisk CLI etc. - Familiarity with networking, firewalls, and security hardening. - Experience with API integrations, call routing logic, and IVR design. - Strong analytical, troubleshooting, and communication skills.