Retail IT Support Analyst

4 weeks ago

Shimoga, Karnataka, India Systems Plus Full time

SystemsPlus is hiring for Retail IT Support Analyst - Level 2

Exp : 3yr+

Location : Pune - Magarpatta.

Hybrid model.

This role will require an understanding of retail business, an aptitude for working with application support, and the ability to diagnosis and resolve technical issues. In this role, the analyst will support and maintain activities related to the integration of applications into and out of the Retail systems with a focus on allocation, finance, and Point of Sale (POS) functionalities and collaborate with other cross functional teams.

MAJOR ACCOUNTABILITIES

Provide second-line application support for Retail Systems (Merchandising and POS), including

· Item Master management

· Purchase Order (PO) lifecycle

· EDI messages

· PO receiving processes

· Pricing & promotions

· User profile setup and audit

Respond to and resolve a wide range of incidents, such as:

· Missing or incorrect pricing and promotions at store level

· Failed EDI transmissions or mismatched order data

· Delays or errors in PO receiving and stock updates

· Integration failures between merchandising and ERP

· Inaccurate or missing product data in store systems

· Printer or peripheral device malfunctions (e.g., receipt printers, label printers)

· PED (Pin Entry Device) connectivity or configuration issues

· POS system failure or transaction failures

Incident management process:

· Triage and prioritize incidents and service requests. Collaborate with IT and vendors to drive issue resolution, ensuring accountability and timely follow-up.

· Translate technical issues into clear, actionable insights for non-technical stakeholders

QUALIFICATIONS:

· Bachelor's degree in business, engineering, computer science or equivalent experience.

· At least 3-5 years of experience working in Application Support-related environment with ITIL Knowledge.

· Retail domain knowledge is a must.

· Knowledge & experience with any retail ERP is required (Aptos Merch experience is a plus)

· Understanding relational databases (SQL Server), SQL Server Reporting Service (SSRS)

· Strong Excel skills for data analysis. Ability to analyze XML, JSON, and flat file data formats.

· Effective oral and written communication skills.

· Attention to detail, systematic thinking and a passion for problem solving.

· Willingness to support regional business operations outside of local hours.

Interested candidate drop CV on apoorva.sahu@systems-plus.com

  • Senior Retail Software Specialist

    5 days ago

    Shimoga, Karnataka, India beBeeRetailSoftwareSpecialist Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title:Senior Retail Software SpecialistWe are seeking a highly skilled and experienced software specialist to lead the implementation and customization of retail systems.Lead the implementation and configuration of retail software solutions, ensuring adherence to project timelines and deliverables.Collaborate with clients to gather and analyze business...

  • Lead Business Insights Analyst

    13 hours ago

    Shimoga, Karnataka, India beBeeData Full time ₹ 8,00,000 - ₹ 16,00,000

    As a highly skilled Data Analyst, you will be responsible for extracting valuable insights from complex data sets to drive business decisions.You will work closely with cross-functional teams to develop and implement data-driven solutions, leveraging your expertise in data visualization tools such as Power BI and Tableau.Analyzing sales trends, customer...

  • Development Sector Research Specialist

    2 days ago

    Shimoga, Karnataka, India beBeeData Analyst Full time ₹ 5,00,000 - ₹ 8,00,000

    About UsWe are a cutting-edge data solutions provider that delivers actionable insights to our clients. Our team of data analysts and sectoral experts collaborate with clients to generate high-quality results.Job DescriptionThis role offers excellent exposure to diverse development sector projects including research, monitoring & evaluation, digital...

  • Leading Retail Trainer

    7 hours ago

    Shimoga, Karnataka, India beBeeRetail Full time ₹ 50,00,000 - ₹ 80,00,000

    Retail Training Manager PositionWe are seeking an experienced Retail Trainer to drive learning and development across our eyewear brand. In this role, you will be responsible for building retail excellence by delivering impactful training programs to front-line teams, with a focus on sales performance, customer experience, product knowledge, and operational...

  • Dynamics 365 Retail Specialist

    7 days ago

    Shimoga, Karnataka, India beBeeRetail Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Retail Solutions ExpertJob Description:Serve as a subject matter expert for Microsoft Dynamics 365 Retail, including POS, MPOS, and CPOS modules.Design, configure, and implement solutions related to tokenization, payment integrations, and refund processes.Collaborate with cross-functional teams to analyze business requirements and deliver tailored...

  • Dynamics 365 Retail Solutions Specialist

    5 hours ago

    Shimoga, Karnataka, India beBeeRetail Full time ₹ 60,00,000 - ₹ 1,20,00,000

    MS D365 Retail Consultant OpportunityWe are seeking an experienced MS D365 Retail consultant to join our team. As a seasoned professional, you will be responsible for implementing and supporting MS D365 Retail solutions for clients worldwide.You will serve as an expert for Microsoft Dynamics 365 Retail, including POS, MPOS, and CPOS modules.Design,...

  • Hybrid Business Analyst and IT Support Specialist

    14 hours ago

    Shimoga, Karnataka, India beBeeBusiness Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job TitleThis role requires a hybrid candidate with technical and analytical skills.Key responsibilities include:IT Support - troubleshooting hardware, software, and network issues.Data and Operations Support - managing commission reports, stock uploads, CRM cleanup, and holiday calendar updates.Assisting in ongoing IT and operations projects such as...

  • Senior Retail Design Specialist

    13 hours ago

    Shimoga, Karnataka, India beBeeRetailDesigner Full time ₹ 25,00,000 - ₹ 50,00,000

    Job Title: Retail Design ExpertAbout the RoleWe are seeking an experienced retail design expert to join our team. As a Senior Specialist – Retail Design, you will be responsible for delivering high-quality and timely design solutions for adidas retail stores.Main ResponsibilitiesDesign Compliance & Execution:Ensure all design solutions adhere to...

  • Retail Sales Director

    2 hours ago

    Shimoga, Karnataka, India beBeeManager Full time ₹ 12,00,000 - ₹ 15,00,000

    About Bridlen we have a unique opportunity to seek an experienced Store Leader to spearhead the success of our flagship store in Bombay. With a strong background in luxury retail management, this role is ideal for someone who has a passion for delivering exceptional customer experiences and driving sales performance.This key position is responsible for...

  • Retail Store Operations Lead

    5 days ago

    Shimoga, Karnataka, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,00,000

    Lead Retail Operations Specialist sought to manage daily store operations.About the RoleThe ideal candidate will excel in customer service, sales management, inventory control, and visual merchandising. We are looking for a highly skilled retail professional with excellent leadership skills to oversee our retail outlet.Main Responsibilities:Customer Service...