E-commerce Operations Specialist
3 weeks ago
Sush Essentials Pvt. Ltd., a start-up company based in Noida, aims to establish a complete wellness portfolio.
The company is India's first Psychodermatology brand that focuses on reversing the effects of mental stress on the skin through its unique approach.
The goal is to market and sell a direct-to-consumer (D2C) brand portfolio featuring topical skincare products accompanied by complementary nutraceuticals to address skincare concerns effectively.
About the RoleThis role requires a detail-oriented E-commerce Operations Specialist to manage our online store and marketplace operations, ensuring smooth order fulfillment, inventory management, and overall e-commerce efficiency.
Key Responsibilities:- E-commerce Platform & Marketplace Management
- Update product listings, descriptions, pricing, and inventory on the website (Shopify/WooCommerce/Magento) and marketplaces (Amazon, Nykaa, Flipkart, etc.).
- Monitor and improve product visibility through SEO optimization and keyword updates.
- Ensure accurate stock updates and minimize out-of-stock situations.
- Order Processing & Fulfilment
- Coordinate daily order processing, packaging, and dispatch with warehouses and logistics partners.
- Track shipments and resolve delivery-related issues (delays, returns, refunds).
- Work with customer service to ensure smooth order handling and issue resolution.
- Inventory & Supply Chain Coordination
- Maintain accurate inventory records across all platforms to prevent stock discrepancies.
- Coordinate with suppliers and warehouse teams for stock replenishment.
- Optimize inventory planning to avoid overstocking or stockouts.
- Customer Experience & Support
- Assist in handling customer inquiries, complaints, and returns via email, chat, and social media.
- Monitor customer feedback and reviews, ensuring timely responses and resolutions.
- Work with the marketing team to enhance user experience and drive customer satisfaction.
- Performance Monitoring & Reporting
- Track and analyze key performance indicators (KPIs) such as sales, conversion rates, cart abandonment, and fulfillment efficiency.
- Generate weekly/monthly reports to assess e-commerce performance and suggest improvements.
- Assist in A/B testing of product listings, pricing strategies, and promotions.
- 2-4 years of experience in e-commerce operations, preferably in the skincare, beauty, or FMCG industry.
- Hands-on experience with e-commerce platforms like Shopify, WooCommerce, Magento, or BigCommerce.
- Knowledge of marketplaces such as Amazon Seller Central, Flipkart, Nykaa, Myntra, etc.
- Experience with order management systems (OMS), inventory management, and logistics coordination.
- Strong analytical skills with proficiency in Excel, Google Sheets, and analytics tools (Google Analytics, marketplace dashboards).
- Excellent communication and problem-solving skills.
- Ability to multitask and thrive in a fast-paced environment.
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