Recruitment Consultant

About ICG Medical:

ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Job Summary:

The Recruitment Consultant is responsible for sourcing, assessing, and placing qualified healthcare professionals in various healthcare settings. This role involves managing the end-to-end recruitment process, maintaining strong relationships with both candidates and clients, and ensuring that all placements meet the highest standards of compliance and quality. The Consultant will also handle payroll queries, manage bookings and cancellations of shifts, and contribute to business development activities.

Responsibilities:

Talent Sourcing:

• Proactively source qualified candidates through various channels, including job boards, social media, professional networks, and referrals.
• Develop and maintain a robust pipeline of nursing professionals to meet client demand.
• Utilize creative sourcing techniques to attract passive candidates.

Pipeline Management:

• Build and maintain a strong pipeline of candidates to ensure a steady flow of talent.
• Regularly update and manage the candidate database, ensuring that all information is accurate and up to date.
• Monitor pipeline health and take proactive measures to address potential shortages in key areas.
• Support compliance officers in the collection of candidate documentation.

Candidate Engagement:

• Develop and maintain strong relationships with candidates, ensuring regular communication and support throughout the recruitment process.
• Provide candidates with detailed information about available roles, client expectations, and the recruitment process.
• Ensure a positive candidate experience, from initial contact through to placement and beyond.
• Confirm and update candidate availability on an ongoing basis.
• Resolve candidate queries and issues in a proactive manner.

Candidate Assessment, Screening, and Onboarding:

• Conduct thorough candidate assessments, including interviews, reference checks, and verification of qualifications and certifications.
• Screen candidates to ensure they meet client requirements and regulatory standards.
• Facilitate the onboarding process, ensuring all necessary documentation is completed and compliance requirements are met.
• Deliver world class candidate experience and customer service.

Market Research:

• Stay informed about market trends, including changes in healthcare regulations, staffing shortages, and competitive salary rates.
• Conduct regular market research to identify new opportunities for candidate placement and client acquisition.
• Provide insights and recommendations based on market trends to inform recruitment strategies.

Administration:

• Maintain accurate and up-to-date records of all recruitment activities, including candidate interactions, client communications, and placement outcomes.
• Ensure all administrative tasks are completed in a timely and organized manner.
• Ensure all CRM systems are up-to-date on a daily basis.

Performance Management:

• Achieve individual SLA’s and recruitment targets, contributing to overall team performance.
• Monitor and analyse personal performance metrics, taking corrective action where necessary to meet goals.
• Participate in regular performance reviews with the Recruitment Team Leader/Manager.

Internal Collaboration:

• Collaborate with other team members and departments, including marketing, compliance, and payroll, to ensure seamless recruitment operations.
• Share market insights, candidate feedback, and other relevant information with colleagues to support team goals.
• Participate in team meetings, training sessions, and other collaborative activities.

Client and Stakeholder Management:

• Grow and maintain strong relationships with clients, understanding their specific needs and providing tailored recruitment solutions.
• Regularly communicate with clients to update them on candidate availability, placement progress, and any issues that may arise.
• Act as a trusted advisor to clients, offering insights and recommendations on workforce planning and talent acquisition.

Payroll Queries:

• Assist candidates with payroll-related queries, ensuring that issues are resolved promptly and accurately.
• Liaise with the payroll department to address any discrepancies or concerns related to candidate payments.
• Ensure that all payroll information is accurately recorded and processed in a timely manner.
• Assist in the acquisition of missing, rejected and released timesheets.
• Address any timesheet issues that may occur.

Booking and Cancellation of Shifts:

• Manage the booking and cancellation of shifts for candidates, ensuring that client needs are met, and candidates are kept informed.
• Coordinate with clients and candidates to fill last-minute vacancies and manage shift changes.
• Reconfirm existing workers booked for placement to ensure attendance and reduce no shows.
• Maintain accurate records of all bookings and cancellations on the CRM systems, ensuring compliance with company policies and client agreements.

Qualifications:

• Proven Experience: Extensive experience in recruitment, preferably within the healthcare sector.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build effective working relationships with clients, candidates, and colleagues.
• Business Development and Negotiation: Strong business development and negotiation skills, with a proven track record of meeting and exceeding targets in a KPI and goal-driven environment.
• Independent and Team-Oriented: Ability to work independently while also being an effective team player, contributing to a supportive environment that boosts team morale and motivation.
• Result-Driven: Highly motivated and results-oriented, with a strong desire to exceed targets and deliver a world-class candidate experience and customer service.
• Organizational Skills: Highly organized, with the ability to prioritize a large workload effectively.
• Adaptability and Resilience: Ability to adapt to feedback, stay motivated, and continuously improve performance.
• Technical Proficiency: Good knowledge of MS Outlook, Word, and Excel.
• Problem-Solving: Strong problem-solving skills, with the ability to find effective solutions in a fast-paced environment.

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.