Technical Support Representative

3 days ago

New Delhi, India qikfox Cybersecurity Systems Full time

Company Descriptionqikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about helping resolve consumer problemsRole Description We are seeking a proactive Technical Support Representative to join our India operations team. In this role you will serve as the first point of contact for customers experiencing technical issues. You will diagnose and troubleshoot issues via phone, email, and chat, document service requests, adhere to SLAs, and escalate complex problems appropriately. This role requires good communication skills, technical aptitude, and the ability to work flexible shifts to support international customers.Key Responsibilities Respond to inbound customer queries (via phone, email, chat) related to qikfox and partner products (Antivirus, Cybersecurity, Privacy). Troubleshoot hardware/software/network issues, root cause analysis and resolution steps. Use ticketing system/CRM to record, track and update customer interactions and escalations. Escalate issues that cannot be resolved within established parameters to higher-level support or specialist teams. Follow and meet defined service-level agreements (SLAs) for response and resolution times. Assist customers with onboarding, initial setup, configuration, and usage guidance of the product. Maintain and update support documentation, FAQs, knowledge-base articles to improve self-service capabilities. Collaborate with cross-functional teams to feedback customer issues and suggestions for product enhancements. Achieve quality metrics: customer satisfaction scores, first-contact resolution, adherence to process.Qualifications Required: Proven experience (1+ years) in a technical support or customer service role. Excellent English communication skills – both verbal and written. Understanding of operating systems (Windows/macOS), networking fundamentals, remote tools/desktop sharing, cloud services. Familiarity with CRM/ticketing tools. Strong problem-solving skills and ability to work under pressure. Customer-centric attitude with patience and empathy. Willingness to work in international time-zones and flexible shifts.Preferred: Experience with Cybersecurity Products. Familiarity with VoIP, remote access tools, or telephony support. Certification such as A+, or equivalent. Prior experience working in an offshore/outsourced environment servicing international customers.

  • Technical Support Representative – Voice

    4 weeks ago

    New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    Location: Noida Sec 135Role & responsibilities:• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.• Walks customers through common phone hardware and...

  • Technical Support Representative

    4 days ago

    Delhi, India qikfox Cybersecurity Systems Full time

    Company Descriptionqikfox Cybersecurity Systems, Inc is a venture funded Silicon Valley based AI-first Consumer Internet Company. We are revolutionizing how Internet Access works for consumers and SMBs alike. If you are passionate about helping resolve consumer problemsRole DescriptionWe are seeking a proactive Technical Support Representative to join our...

  • Technical Customer Support Representative

    6 days ago

    New Delhi, India RingCentral Full time

    Say hello to possibilities.It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Customer Support Representative

    3 days ago

    New Delhi, India RingCentral Full time

    Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Support Representative

    18 hours ago

    New Delhi, India Finderbro Full time

    HIRING: Technical Support Executive (International BPO)Location & Compensation- City: Jaipur, Rajasthan (India) - Salary: CTC ₹28,000 - ₹35,000 per month - Employment Type: Full-TimeThe OpportunityJoin our BPO team as a frontline Technical Support Executive, troubleshooting hardware, software, and networking issues for our global clientele. If you are...

  • Technical Support Engineer

    4 weeks ago

    New Delhi, India Viable Search Consultants Full time

    Job Description:-- To look into issues and resolving quires. - Analysing corporate travel policies. - To resolve tickets representing staff - generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. - Documentation of policies & Corporates Configuration. - Handling Corporate Employee Database...

  • Customer Support Representative

    3 days ago

    New Delhi, India RegisterKaro Full time

    Job Title:Customer Support Representative Location:Bangalore Experience:0–2 years Job Type:Full-timeAbout the Role: We are looking for a motivated and empatheticCustomer Support Representativeto join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...

  • Customer Support Representative

    1 week ago

    New Delhi, India Anonymous Full time

    ONLY WORK FROM OFFICE candidates looking for work from home kindly do not applyJob TimingMultiple shifts available details will be shared during initial screening if you are shortlisted.Job BriefCustomer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with...

  • Customer Support Representative

    18 hours ago

    New Delhi, India Anonymous Full time

    ONLY WORK FROM OFFICE candidates looking for work from home kindly do not applyJob TimingMultiple shifts available details will be shared during initial screening if you are shortlisted.Job BriefCustomer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with...

  • Technical Support Representative

    4 weeks ago

    Alipur, Delhi, India Descartes Systems Group Full time

    Job Description Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets,...