Technical Support Specialist

2 weeks ago

Hyderabad, India Right Move Staffing Solutions Private Limited Full time

Description : We are looking for a Technical Support L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication. Location : Hyderabad / Coimbatore (WFO).Job Description : - Deliver timely and effective technical support to premium clientele via multiple communication channels.- Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases.- Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing/delivery, and email : - Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and : - Relevant technical certifications (e.g., Comp Network+, Security+, Linux+, Microsoft Certified : Azure Administrator Associate, Google Cloud Certified Associate Cloud Engineer).- Working experience with Web Protocols HTTPS, DNS, SSL/TLS, and networking standards (Level Intermediate Skills).- Working experience with APIs and SQL Query Language (Level Intermediate Skills).- Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments (Level Intermediate Skills).- Working experience with reading and understanding log traces for troubleshooting (Level Advanced).- Working experience with email routing and delivery mechanisms.- Demonstrated problem-solving skills with a strong focus on issue resolution.- Excellent critical thinking and troubleshooting abilities. (ref:hirist.tech)

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