Nextiva - Engineering Manager

edefine the future of customer experiences. One conversation at a time.At Nextiva, were reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are.If youre ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.Were looking for an experienced Engineering Manager to lead backend and data platform teams building the next generation product. You will be responsible for leading the development of Java-based services, ETL pipelines, and data infrastructure that power mission-critical features like scheduling, labor forecasting, time tracking, and analytics.Youll collaborate closely with product, data science, and infrastructure teams to ensure our systems are scalable, reliable, and data-driven enabling our customers to optimize workforce operations in real time.Key a team of backend and data engineers responsible for: - Building and maintainingJava microservices(Spring Boot) for WFM features.- Designing and scalingETL pipelines,data ingestion, anddata lakecomponents.- Supporting reporting, analytics, and forecasting models with high-quality datasets.- Define and evolve the architecture fordata processing,streaming, andbatch workloadsusing tools likeApache Kafka,Airflow,AWS Glue, orSpark.- Collaborate with Product Managers and Data Analysts to turn business requirements into scalable data solutions.- Drive engineering best practices inCI/CD,code quality,observability, anddata governance.- Mentor engineers, foster a strong team culture, and support career growth through coaching and feedback.- Work cross-functionally with QA, DevOps, and InfoSec to ensure compliance, scalability, and performance.Required Qualifications:- 7+ years of backend software engineering experience, with at least3+ years in engineering leadershiproles.- Strong hands-on experience withJava (Spring Boot)and microservice architecture.- Proven experience managingETL workflows,data pipelines, and distributed data processing.- Knowledge ofrelational and analytical databases(e.g., PostgreSQL, Redshift, Snowflake).- Experience withevent streaming platforms(Kafka, Kinesis, or similar).- Cloud-native development experience withAWS,GCP, orAzure.- Familiarity with data warehousing, schema evolution, and data quality best practices.- Solid understanding of Agile development methodologies and team management.Preferred Qualifications:- Experience with observability tools likePrometheus,Grafana, orDatadog.- Exposure to ML/forecasting models for labor planning is a plus.Nextiva DNA (Core most successful team members share common traits and behaviors:- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.- Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams (ref:iimjobs.com)