Engineering Manager

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

As a Software Engineering Manager for the SaaS platform admin and Partner Ecosystem area, you will lead and inspire a team of talented engineers to build and scale core platform capabilities that empower administrators to manage, configure, and optimize the product for their organizations. This role requires a blend of strategic vision, technical expertise, and leadership skills to deliver exceptional platform administration tools that enable seamless onboarding, robust customer journey orchestration, and enabling successful partner enablement.

You will own critical areas of the product that support user and role management, platform customization, data insights, automation, and governance. Your work will directly impact the success of administrators managing our platform and drive customer satisfaction, adoption, and retention.

Responsibilities

Technical leadership:

• Hands-on leader - Lead the design, development, and delivery of scalable, reliable, and performant administrative services and tools.
• Champion engineering excellence by promoting best practices in architecture, code quality, and automation.
• Ensure the team builds robust APIs and integration points for seamless ecosystem connectivity and extensibility.
• Define and execute the roadmap for platform administration capabilities, ensuring alignment with business objectives and customer needs.
• Collaborate with Product Management, Design, and Customer Success teams to understand administrator pain points and develop solutions.

Team Leadership

• Mentor, inspire, and grow a high-performing team of engineers to achieve ambitious goals.
• Recruit top engineering talent and help scale the team to meet evolving business needs.

Operational Excellence

• Implement robust monitoring, alerting, and troubleshooting tools for platform administration services.
• Ensure adherence to governance, compliance, and security standards (e.g., GDPR, CCPA).

Basic Qualifications

10-14 years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms.

• Proven expertise in Java, Spring Boot, and backend service development for distributed systems.
• Strong experience with Kafka for event-driven architectures and real-time data streaming.
• Core Cloud (AWS/GCP) platform expertise.
• Proficiency in modern front-end development using React and TypeScript.
• In-depth knowledge of relational and NoSQL databases, cloud platforms, and DevOps practices.
• Leadership skills in managing and scaling high-performing engineering teams with Agile methodologies.
• Experience in designing and implementing microservices architectures with focus on scalability and resilience.

Preferred skills

• UCaaS/CCaaS domain knowledge
• Prior experience in designing, coding, and implementing web applications
• Ability to swiftly develop prototypes and minimum viable products for full-stack projects
• Aptitude for learning and adapting to innovative technologies
• Strong team player and individual contributor
• Adept at debugging and quick problem-solving

Additional Qualities to have

• Ownership mindset, demonstrated by the ability to lead projects
• Self-motivation, dedication, and a commitment to meeting deadlines
• Exceptional multitasking abilities, managing concurrent tasks effectively
• Meticulous attention to detail
• Willingness to contribute as both a team player and an individual contributor
• Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
• Coverage Type - Employee Only
• Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
• Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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