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Application Support Engineer

4 weeks ago

Chennai, Tamil Nadu, India WNS GLOBAL SERVICES PRIVATE LIMITED Full time

Job Description :

Responsibilities :

- Provide exceptional technical support to internal users, troubleshooting issues and resolving problems efficiently.

- Monitor application performance and system health proactively, identifying and escalating potential issues.

- Develop and maintain Perl scripts to automate tasks, improve efficiency, and streamline operations.

- Work with Oracle databases to manage data, perform queries, and ensure data integrity.

- Manage SFTP/FTP processes for secure file transfer and data exchange.

- Perform thorough testing of bug fixes, enhancements, and new software features.

- Create and update comprehensive software documentation to ensure knowledge transfer and maintain best practices.

- Collaborate effectively with stakeholders and development teams to understand requirements, prioritize tasks, and deliver solutions.

- Maintain a strong understanding of computer systems and programming guidelines, staying up-to-date with best practices.

- Organize and prioritize multiple tasks effectively in a fast-paced and dynamic environment.

- Protect operations by adhering to data security protocols and maintaining information confidentiality.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Minimum of 1+ years of experience in application support or a similar role.

- Proficiency in Perl scripting and experience working with Oracle databases.

- Familiarity with SFTP/FTP processes and data management techniques.

- Strong analytical and problem-solving skills with a focus on customer satisfaction.

- Excellent communication, collaboration, and interpersonal skills.

- Ability to work independently and manage multiple tasks effectively in a fast-paced environment.

- A commitment to continuous learning and staying up-to-date with technical advancements

(ref:hirist.tech)