Associate Director of Strategy

3 weeks ago

Gurgaon, Haryana, India Shipsy Full time

We are looking for a Strategy Lead : Customer Success Initiatives to drive customer retention, revenue expansion, and product adoption. The ideal candidate will have experience in account management, customer success strategy, and revenue growth initiatives within a SaaS company. You will collaborate with Key Account Managers, leadership teams, and cross-functional stakeholders to enhance customer engagement and drive business outcomes.

Key Responsibilities

  • Develop and execute customer success strategies to enhance retention and expand revenue.
  • Work closely with Key Account Managers to identify growth opportunities and optimize customer engagement.
  • Support product adoption initiatives, ensuring customers maximize the value of Shipsy's solutions.
  • Drive strategic initiatives to improve customer experience, operational efficiency, and business outcomes.
  • Utilize tools like DevRev to monitor customer health, engagement, and support initiatives.
  • Analyze customer data and feedback to identify trends and enhance service offerings.
  • Act as a strategic advisor to customers, helping them align Shipsy's solutions with their business goals.
  • Work cross-functionally with sales, product, and leadership teams to develop scalable customer success programs.

Key Requirements

  • MBA/Bachelor's from a Tier-1 institute (preferred).
  • 3-5 years of experience in customer success, account management, or strategy in a B2B SaaS company.
  • Proven track record of driving customer success initiatives and revenue growth.
  • Hands-on experience with customer success platforms (e.g., DevRev or similar tools).
  • Strong understanding of product adoption strategies and customer lifecycle management.
  • Experience working with management consulting firms to drive strategic initiatives.
  • Excellent analytical, communication, and relationship-building skills.
  • Ability to collaborate with cross-functional teams to achieve business goals.

About Shipsy: Shipsy is a Global SaaS company focused on the Logistics tech space. Logistics is a multi trillion dollar industry, but still largely run in a manual manner. At Shipsy, our technology

platform helps Retailers, Logistics and Manufacturing companies get end to end visibility of their shipments, reduce logistics costs and enhance customer experience.

Our customers span across Middle East, India and South East Asia and include enterprises like

Reliance (their entire Retail operations, exports and imports runs on Shipsy), Domino's, Gulf Marketing Group, UPS Gulf, DTDC Express, Burger King, Landmark Group - Homecentre, More Retail and many more. We process over 2 million shipments a day and about 10% of India's container trade is tracked on our platform. https://shipsy.io/

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