Senior Process Associate

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of – Senior Process Associate, Fraud Investigator

We are seeking a high-judgment individual to join us as an Investigator - responsible for evaluating transactions to help protect our client's global customer base, brand reputation, and profitability, all while delivering a best-in-class customer experience. This role requires fluency in English and supports both global operations and the UK business. Ideal for graduates with a passion for analysis and problem-solving.

Tenure: 6 months

Responsibilities

Analyze and investigate suspicious transactions to detect potential fraud patterns.

Communicate professionally with internal teams and external customers via phone and email.

Handle more complex investigations with minimal supervision.

Mentor junior team members and support training initiatives

Maintain site quality and compliance with client policies and guidelines.

Escalate unresolved cases appropriately and ensure proper documentation.

Achieve weekly productivity and quality standards for investigations.

Experienced in the internet space and capable of succeeding in a fast-paced team environment.

Work flexible hours including weekends as needed.

Qualifications we seek in you

Minimum Qualifications

Relevant experience in fraud investigation or customer service.

Bachelor’s degree

English Language proficiency Score – B2.2 

Relevant experience in fraud investigation or customer service.

Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers 

Demonstrated ability to work independently and make complex investigation decisions with little to no guidance 

Excellent problem-solving skills 

Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience. 

Demonstrated ability to analyze problems logically 

Self-disciplined, diligent, proactive and detail oriented 

Strong organizational skills 

Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency 

Demonstrated ability to exceed expectations regarding performance and individual contribution 

Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns 

Ability to maintainhigh levels of confidentiality and data security standards

Experience with Microsoft Office, including Outlook, Word, and Excel 

Passionate commitment to support our client’s emergence as the world's most customer-centric company

Preferred Qualifications/ Skills

Knowledge of additional European languages

Experience in fraud preventionor risk analysis domains

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

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