Program Manager/Operations Manager– Center of Excellence

Job Title: Program Manager/Operations Manager– Center of Excellence (CoE) Location: Kolkata and Coimbatore Department: Training and Operations Reports To: V.P Training and OperationsAbout the Program-TheCenter of Excellence (CoE)is established under theIndiaAI Missionand theSkill India frameworkto strengthen India’s national skilling ecosystem in the field ofArtificial Intelligence, Emerging Technologies, and the Creative Digital Economy .The CoE aims to equip youth and professionals with future-ready skills in domains such asPrompt Engineering, Data Analytics, Machine Learning, Generative AI, Data Annotation, Digital Marketing, Customer Support, GCC roles, UI/UX Design, and Coding , creating a sustainable talent pipeline for India’s digital growth.Key Responsibilities1. Program Strategy & Implementation-Design, plan, and execute CoE programs in alignment withIndiaAI MissionandSkill India priorities . Develop and manage skilling modules in AI, ML, Data Analytics, Generative AI, Data Annotation, and Creative Economy domains in collaboration with the Academic Excellence team. Ensure curriculum alignment with industry standards and emerging technology trends based on continuous feedback from industry partners and donors. Oversee delivery through blended learning models (online, hybrid, classroom). Drive certification, assessment, and placement activities for program beneficiaries.2. Partnership & Stakeholder Management-Collaborate with Government officials (Like- MSDE, NSDC etc.)Qualifications & Experience Graduate or Postgraduate degree inEngineering / Management / Computer Science / Education / Data Scienceor related field. 7–10 yearsof experience in program management withinskill development, education, or technology-led initiatives . Proven experience in managingAI, Data Science, or Digital Economy skilling programspreferred. Familiarity withgovernment-funded or CSR-based projects(IndiaAI, Skill India, NSDC) will be an advantage. Build partnerships withindustry leaders, GCCs, startups, and academic institutionsto enhance employability outcomes. Liaise with content development partners and technology providers for innovative learning tools.3. Monitoring, Evaluation & Reporting-Develop and trackKPIssuch as enrolments, completions, certifications, and employment outcomes. Implement robust data-driven monitoring systems for impact measurement. Prepare periodicprogress reports, dashboards, and presentationsfor internal and external stakeholders.4. Team Leadership-Manage and mentor program coordinators, trainers, and project associates. Foster a culture ofinnovation, accountability, and collaborationwithin the CoE. Facilitate capacity-building workshops for trainers and support staff.5. Innovation & Industry Integration-IntroduceAI-driven learning tools, simulation labs, and live projectsto enhance learning outcomes. Exploreemerging roles in the creative digital economy— such as digital marketing, content creation, customer experience, and UI/UX — for skill-based employment. Ensure seamless transition from skilling to job placement with partner organizations.Qualifications & Experience-Graduate or Postgraduate degree inEngineering / Management / Computer Science / Education / Data Scienceor related field. 7–10 yearsof experience in program management withinskill development, education, or technology-led initiatives . Proven experience in managingAI, Data Science, or Digital Economy skilling programspreferred. Familiarity withCSR-based projects(IndiaAI, Skill India, NSDC) will be an advantage.Skills Required-Program & Project Management Stakeholder & Partnership Management Data-driven Planning & Reporting Knowledge of AI/ML, Data Analytics, and Emerging Tech domains Excellent Communication & Presentation Skills Leadership, Team Coordination & Problem-SolvingKey Deliverables-Establish and operationalize the CoE as perIndiaAI & Skill Indiastandards. Deliver industry-aligned skilling programs across identified modules. Achieve certification, placement, and impact targets. Build sustainable academic and industry collaborations. Maintain compliance, documentation, and quality assurance across all CoE initiatives.