QI Lifecare

Senior Manager - Sales (Hybrid Model)

Let's talk spine - because most of India doesn't.

Founded when surgery was the only mainstream solution to back pain, QI Spine emerged with a simple idea: non-surgical recovery should be the first option, not the last resort. Since then, we've built India's only spine-focused medical system - combining the expertise of 250+ specialists with cutting-edge AI tools like Doctor QI, our proprietary diagnostic engine. With 22 clinics across major cities, we've:

- Consulted over 2.5 lakh patients.

- Prevented 15,000+ unnecessary spine surgeries.

- Achieved a 95% recovery rate - among the best in the world.

Our mission is clear: to redefine musculoskeletal care by blending clinical excellence, intelligent systems, and strong operational discipline. We are now poised for rapid expansion in both India and globally, and are looking at a 10X growth year on year.

About the Role:

QI Spine Clinic, a leading health tech organization, is seeking a highly motivated and experienced Senior Manager - Sales to lead our hybrid sales team. This critical role is responsible for driving the conversion of new patient consultations into treatment onboardings, using a consultative, patient-first approach. You will lead a central team of patient counselors and work closely with our central panel of doctors to ensure brand trust and patient needs remain the top priority throughout the sales process.

What You'll Own:

- Lead a Hands-On Sales Team: Take a hands-on approach to leadership, actively engaging with the team to ensure they meet and exceed daily sales targets.

- Drive Rigor and Accountability: Implement a culture of rigor and accountability, setting clear daily metrics and monitoring performance closely to ensure consistent output and a high level of productivity.

- Manage Quality Audits and Coaching: Conduct regular quality audits of patient counselor interactions, providing targeted coaching and corrections to ensure every conversation aligns with our brand promise and delivers a premium patient experience.

- Optimize Conversion Metrics: Develop and implement strategies to increase the conversion rate of first consultations to onboarded treatments, focusing on key performance indicators (KPIs) such as call-to-conversion and patient-to-treatment ratios.

- Consultative Sales Approach: Ensure the team employs a highly consultative and empathetic sales methodology, prioritizing the patient's needs, education about their condition, and the benefits of our treatment plans. You will collaborate with a central team of doctors who provide medical insights during this process.

- Process Optimization: Continuously analyze and optimize the virtual sales process to improve efficiency, effectiveness, and the overall patient experience. This includes refining scripts, follow-up protocols, and data tracking.

- Collaboration & Communication: Work closely with clinic operations, marketing, and technology teams to ensure a seamless patient journey from initial contact to successful treatment.

- Performance Reporting: Generate and present regular reports on sales performance, team productivity, and key metrics to senior management, providing insights and strategic recommendations.

What We're Looking For:

- Bachelor's degree required; an MBA or a Master's degree in a related field is a plus.

- Proven experience (5-10 years) in a sales management role, with at least 3-5 years of experience leading a virtual or hybrid sales team.

- Experience in the healthcare, health tech, BFSI industry is a strong advantage.

- Demonstrated track record of achieving and exceeding sales targets in a consultative sales environment.

- Exceptional leadership skills with a hands-on, detail-oriented approach to management.

- Strong analytical and problem-solving abilities, with a data-driven approach to sales management.

- Proficiency in CRM software and sales analytics tools.

- A deep understanding of patient-centric sales and the ability to instill this philosophy in a team.

What You'll Get:

- A pivotal role directly shaping QI Spine's ambitious 10x growth journey.

- The unparalleled opportunity to optimize and drive the entire revenue engine, from lead generation to final treatment conversion.

- High visibility within the leadership team and a direct impact on business growth and patient lives.

- A challenging yet immensely rewarding environment where your strategic thinking and operational excellence translate into tangible results.

Let's build better spine care www.qispine.com