QI Lifecare

JOB DESCRIPTION

Regional Trainer - West

Let's talk spine - because most of India doesn't.

Founded when surgery was the only mainstream solution to back pain, QI Spine emerged with a simple idea: non-surgical recovery should be the first option, not the last resort. Since then, we've built India's only spine-focused medical system - combining the expertise of 250+ specialists with cutting-edge AI tools like Doctor QI, our proprietary diagnostic engine.

With 22 clinics across major cities, we've:

- Consulted over 2.5 lakh patients

- Prevented 15,000+ unnecessary spine surgeries

- Achieved a 93% recovery rate - among the best in the world

Our mission?

To redefine spine care by blending clinical excellence, intelligent systems, and strong operational discipline. About the Role: We are seeking a dynamic and highly effective Regional Trainer - West to join our growing team. This pivotal role will be responsible for designing, delivering, and managing comprehensive training programs for our diverse teams in the Western region, including doctors, patient counsellors, contact center agents, and other support functions. You will equip our teams with essential skills in services/counselling-based selling, customer service excellence, and robust process adherence. This role will report jointly to the Head - L&D and the GM - Operations, ensuring direct alignment of training initiatives with both learning strategy and operational performance metrics. Extensive travel to various clinics within the Western region will be a key component of this role as we scale our presence.

About the Role:

We are seeking a dynamic and highly effective Regional Trainer - West to join our growing team. This pivotal role will be responsible for designing, delivering, and managing comprehensive training programs for our diverse teams in the Western region, including doctors, patient counsellors, contact center agents, and other support functions.

You will equip our teams with essential skills in services/counselling-based selling, customer service excellence, and robust process adherence. This role will report jointly to the Head - L&D and the GM - Operations, ensuring direct alignment of training initiatives with both learning strategy and operational performance metrics. Extensive travel to various clinics within the Western region will be a key component of this role as we scale our presence.

What You'll Own:

1. Training Needs Analysis & Program Design

- Conduct thorough Training Needs Analysis (TNA) across various roles (Doctors, Patient Counsellors, Contact Centre Agents, Support Staff) and clinic locations in the West.

- Design engaging, blended, and impactful training modules and programs tailored to specific skill gaps and business objectives.

- Develop specialized content focusing on services/counselling-based selling skills, advanced customer service, and critical process adherence.

- Ensure all training content aligns with QI Spine's clinical protocols, brand standards, and operational guidelines.

2. Training Delivery & Facilitation

- Deliver high-quality, interactive training sessions through various modalities (classroom, virtual, on-the-job, workshops, role-plays, simulations).

- Facilitate discussions, provide constructive feedback, and conduct coaching sessions to reinforce learning and skill application.

- Conduct regular on-site training and coaching visits to clinics throughout the Western region to ensure direct impact and support.

- Adapt training delivery methods to cater to diverse learning styles and professional backgrounds.

3. Performance Enhancement & Coaching

- Work in close collaboration with the Operations team to identify performance gaps and translate them into actionable training interventions.

- Provide ongoing coaching and post-training support to individuals and teams, ensuring sustained improvement in performance metrics.

- Monitor and evaluate the effectiveness of training programs through predefined KPIs such as sales conversion rates, customer satisfaction scores, and process compliance.

- Implement robust reinforcement strategies to ensure knowledge retention and skill transfer to the workplace.

4. Content Development & Continuous Improvement

- Continuously update and refine existing training materials based on feedback, evolving business needs, new service offerings, and process changes.

- Create comprehensive training manuals, job aids, quick reference guides, and other supportive learning resources.

- Ensure consistency and standardization of training content and delivery across all clinics in the Western region.

5. Stakeholder Collaboration & Reporting

- Collaborate closely with the Head - L&D to align on overall learning strategy, methodology, and best practices.

- Partner extensively with the Head - Operations, Clinical Directors, Sales Managers, and Contact Centre Heads to understand operational challenges and embed training solutions.

- Provide regular and insightful reports on training progress, program effectiveness, ROI, and team performance improvements to relevant stakeholders.

What We're Looking For:

Experience

- 3-5 years experience in training diverse groups, including sales teams, customer service professionals.

- Demonstrated expertise in developing and delivering skill-based training, particularly in counselling/consultative selling, customer service excellence, and process orientation.

- Experience within the healthcare, retail, service, or B2C industry.

Skills & Expertise

- Exceptional facilitation, presentation, and public speaking skills.

- Strong understanding of adult learning principles, instructional design methodologies, and training effectiveness measurement.

- Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.

- Proven ability to conduct effective Training Needs Analysis (TNA) and translate findings into practical training solutions.

- Strong analytical skills to evaluate training impact and drive data-driven improvements.

- Familiarity with Learning Management Systems (LMS) and e-learning content creation tools is a plus.

Industry Knowledge

- Awareness of sales and counselling processes within a service-oriented, customer-centric environment. Personal Attributes

- Highly energetic, self-motivated, and results-oriented, with a passion for developing people.

- Strong empathy, active listening skills, and a natural coaching ability.

- High adaptability and flexibility to travel extensively within the Western region.

- Proactive problem-solver with strong organizational and time management skills.

Education

- Any Graduate.

- Candidates who have completed courses in Training & Assessment, or Instructional Design are highly preferred.

What You'll Get:

- A mission-critical role with direct impact on team performance, patient experience, and QI Spine's ambitious growth.

- The unique opportunity of working with leadership, providing broad exposure and a holistic understanding of business needs.

- High ownership and direct accountability for enhancing capabilities across diverse professional groups.

- A dynamic role involving significant regional travel, allowing you to directly engage with our clinic teams and see the impact of your work.

- A challenging yet immensely rewarding environment where your contributions directly shape the future of musculoskeletal care.

- A collaborative and mission-driven workplace where you can truly be a "QIpreneur."

Let's build better spine care. www.qispine.com